Lost baggage - has anyone taken VA to small claims court?

Status
Not open for further replies.

hroebuck79

Junior Member
Joined
Jul 27, 2012
Messages
35
Points
10
Hi all - some weeks ago I was travelling to Adelaide (from Sydney), when I checked in two bags - mine and my business partners. The bags were marked as priority as I am platinum tier.

Long story short - only one of the bags ever arrived...and after some appalling customer service from Virgin, I am left in the situation where VA have offered me $1600 compensation, in line with the airline limited liability clause for missing/damaged baggage. I have been through the airline customer advocate, who were very helpful, but have basically advised me I have two options - take the money, or go to small claims court. My frustration is that I was on a 7 night work trip - including a conference and work meetings - so with several suits etc in my luggage, the value of the luggage exceeded $1600. Virgin have made it very clear that they give no consideration to why you were travelling or for how long - so someone going to Melbourne for a one night personal trip is offered the same compensation as someone like myself who is travelling on business for over a week - which seems very unfair.

Anyway - I could go on all day! But my question is - has anyone on here successfully pursued VA for compensation above and beyond the $1600 covered by the limited liability clause? Any advice gratefully appreciated. And you don't need to tell me to take travel insurance next time :)

Thanks
 

defurax

Established Member
Joined
Jun 27, 2012
Messages
2,871
Points
695
Qantas
Platinum 1
In my experience, most airlines will reimburse you above the minimum liability if you can show them that you had to replace the delayed/lost items during your trip. Last June, my checked bag was delayed 2 weeks when BA experienced a total meltdown of LHR T5 bag handling system. I submitted a claim for $2,900 and they paid it back in full.

I really hope things work out in your favour if you decide to go small claims court.
 
Frequent Flyer Solutions has reopened its highly-rated Award Flight Assist service!

The Award Flight Assist team takes the hard work out of finding award availability and redeeming your frequent flyer or credit card points for flights. Using their expert knowledge and specialised tools, they'll help you book a great trip that maximises the value for your points.

AFF Supporters can remove this and all advertisements

jose g

Newbie
Joined
Feb 5, 2015
Messages
1
Points
0
Hi all - some weeks ago I was travelling to Adelaide (from Sydney), when I checked in two bags - mine and my business partners. The bags were marked as priority as I am platinum tier.

Long story short - only one of the bags ever arrived...and after some appalling customer service from Virgin, I am left in the situation where VA have offered me $1600 compensation, in line with the airline limited liability clause for missing/damaged baggage. I have been through the airline customer advocate, who were very helpful, but have basically advised me I have two options - take the money, or go to small claims court. My frustration is that I was on a 7 night work trip - including a conference and work meetings - so with several suits etc in my luggage, the value of the luggage exceeded $1600. Virgin have made it very clear that they give no consideration to why you were travelling or for how long - so someone going to Melbourne for a one night personal trip is offered the same compensation as someone like myself who is travelling on business for over a week - which seems very unfair.

Anyway - I could go on all day! But my question is - has anyone on here successfully pursued VA for compensation above and beyond the $1600 covered by the limited liability clause? Any advice gratefully appreciated. And you don't need to tell me to take travel insurance next time :)

Thanks

Hi,

Did you finally took VA to small claims court? I am in a similar situation and wondering what to do.

Cheers,
Jose
 
Status
Not open for further replies.
Top