Lets say, if QFF started to use voice authentication/voice recognition to avoid fraud on your account, would you accept it/use it?

[AustraliaPoochie]

Something like what Centrelink/ServicesAustralia offers.
I helped an older relo with them, and they have it on offer, if people want to use it.
I know QFF does not use it, but if they did, would you be happy to use it.

 

[Spongbob]

Citibank and the ATO use it, so why not Qantas?

 

[TheInsider]

I don't see the point. Cost would far outweigh the benefit. They don't want people to call.

 

[Guvner]

6 or 7 years ago I was involved in implementing voice recognition at <large bank>. Its certainly not infallible.

 

[moa999]

Prefer the authenticator app.

 

[Daver6]

No. No longer secure. Very easy to fake someone else's voice these days. Would be a waste of money to go down that path now.

 

[albatross710]

No. No longer secure. Very easy to fake someone else's voice these days. Would be a waste of money to go down that path now.

on what basis are you saying this. the deep fakes show how easy it is to to fool a human but fooling the technology is not so easy.

I'm tired of organisations thinking that my name and DOB is a security measure. I accept Qantas online has text confirmation

Virgin Mobile had some voice authentication and it was seamless. I would support QF doing the same.

 

[AustraliaPoochie]

Thanks all.
From a run of the mill, way, thought it would solve a lot of "problems" of misuse of QFF points.
Good to hear from people know were involved in the set up, even though with other organisations.
Just thinking of what way/s there are to avoid fraud/the onset/start of fraudulent transactions.
Ah, didn't know that it could be tricked.
Would be great if there was a way to avert fraud on our QFF accounts, or any other organisations.

 

[jakeseven7]

ANZ also use it

 

[servicerequired]

I'd like Qantas to actually be able to answer a call - let alone verify my identity.