Krisflyer Star Allaince Award Routing Rules

Status
Not open for further replies.

Flight777

Junior Member
Joined
Feb 16, 2009
Messages
43
Points
0
I tried to book the following itinerary in F. MEL-SIN-PEK-INC-JFK

The itinerary uses both Singapore airlines and Asiana, the award should be 255,000 points return according to star alliance chart. The phone agent said that this routing was not possible, however the agent couldnt tell me the rules or routing options from south pacific to N. America.

Does anyone have experience with booking a a star alliance redemption?
 

jetpack

Member
Joined
Mar 21, 2014
Messages
393
Points
215
I tried to book the following itinerary in F. MEL-SIN-PEK-INC-JFK

The itinerary uses both Singapore airlines and Asiana, the award should be 255,000 points return according to star alliance chart. The phone agent said that this routing was not possible, however the agent couldnt tell me the rules or routing options from south pacific to N. America.

Does anyone have experience with booking a a star alliance redemption?

My guess on why it was rejected is that there is obvious backtracking in your itinerary which is against the rules.

n. Backtracking is not permitted. Travel must be made via the most direct route.
 

dajop

Enthusiast
Joined
Jul 1, 2002
Messages
12,948
Solutions
3
Points
1,345
My guess on why it was rejected is that there is obvious backtracking in your itinerary which is against the rules.

n. Backtracking is not permitted. Travel must be made via the most direct route.

Yes, this is probably the case. Whilst a solely SQ award would be allowed that went MEL-SIN-ICN-SFO, there is no SQ option without backtracking. For star alliance awards there probably is some restriction on this as there are more direct options. Too book this routing you would need to have two awards (MEL-SIN & SIN-PEK-ICN-JFK or MEL-SIN-PEK & PEK-ICN-JFK)
 

Flight777

Junior Member
Joined
Feb 16, 2009
Messages
43
Points
0
My guess on why it was rejected is that there is obvious backtracking in your itinerary which is against the rules.

n. Backtracking is not permitted. Travel must be made via the most direct route.

yes, i agree that this is not the most direct route. However SIA offer the following on SQ metal

MEL-SIN-FRA-JFK - 13970 Miles

As opposed to Star alliance award:

MEL-SIN-PEK-ICN-JFK - 13978 Miles

So its virtually the same distance as SQ offer.
 
Transform your lounge room (or any indoor space) into your own private movie theatre in just a few seconds.

Our Mini Pocket Projector is small, light and easily transportable. A must have!

AFF Supporters can remove this and all advertisements

jetpack

Member
Joined
Mar 21, 2014
Messages
393
Points
215
According to the T&Cs there appears to be more interpretation allowed for SQ only awards as opposed to Star Alliance awards.

F. Singapore Airlines and SilkAir redemption and upgrade awards
22. Award Redemption - Award Calculation Rules
a. Travel must be via a published route. Backtracking is not permitted except as required by route restrictions. Backtracking occurs when a journey does not continue in the same direction in which it began. An itinerary containing a backtracking sector not required by route restrictions may require separate tickets.

G. Star Alliance Awards and Star Alliance Upgrade Awards
2. Additional conditions for Star Alliance Awards
n. Backtracking is not permitted. Travel must be made via the most direct route.
 

Flight777

Junior Member
Joined
Feb 16, 2009
Messages
43
Points
0
Update.

After speaking to a supervisor I were able to book the itinery ( MEL-SIN-PEK-ICN-JFK ) for 255k points return in F. very happy with outcome
 
Status
Not open for further replies.

Enhance your AFF viewing experience!

From just $6 we'll remove all advertisements so that you can enjoy a cleaner and uninterupted viewing experience.

And you'll be supporting us so that we can continue to provide this valuable resource :)


Sample AFF with no advertisements? More..
Top