On Friday 6 February 2009, Jetstar will undergo one of its biggest system changes in the airline's history as it replaces its current reservation system. The system replacement has been carefully planned over the past 12 months to prepare for a smooth transition. All Jetstar operations in Australia, New Zealand, Asia and USA will be impacted by the system replacement.
The system replacement will improve booking speeds via
Jetstar.com, which will have an increased capacity to handle more customers and transactions at one time. This improved system will accommodate the growing requirements of Jetstar's ever expanding network of routes and destinations.
Replacing the system will require Jetstar's entire reservation systems, including the internet booking facilities and the Telephone Reservation Centre, to close from 5.00 pm AEDT on Friday 6 February 2009. The transition between systems will take place over the weekend with the Telephone Reservation Centre and internet booking facilities expected to be fully operational again by 4.00 am AEDT Monday 9th February 2009.
Important information for passengers travelling on Jetstar flights between 6.30pm 6 February – midnight 8 February 2009:
- All airport and flight services are planned to operate as per schedule.
- To minimise inconvenience, we are encouraging passengers travelling on domestic services on Friday 6th or Saturday 7th February to check-in online via web-check at Jetstar.com Web check will be closed from 7.00pm AEDT Thursday 5 February. A web-check demo is provided to guide passengers through the process step by step (from Jetstar.com, select web-check in under the "book here" box and then click on the web-check demo). To be able to web-check, passengers must have a printer connected to their computer. Passengers with baggage should proceed to the check-in counter. Passengers with carry on only can proceed directly to gate with printed boarding pass.
- Any passengers travelling on domestic services who are unable to web-check, are asked to allow extra time when checking in as the manual process may be slower than regular check-in. Airport check-in for domestic flights opens two hours prior to departure.
- Any passengers travelling on international services are asked to allow extra time when checking in. Check-in for international flights opens 3 hours prior to departure.
- Jetstar passengers will unable to check in via the Qantas Club from 6.30 pm AEDT on Friday 6 February 2009 and throughout the weekend of the system cutover.
- Passengers travelling during this time have been sent information explaining the different operational requirements for this transitional period.
- The Jetstar Telephone Reservation Centre will be closed from 5.00pm AEDT on Friday 6 February 2009 till 4.00am AEDT Monday 9 February 2009.
- If passengers need to change any booking that is scheduled to depart during this outage, they are asked to do this at Jetstar.com or via the call centre prior to 5.00pm AEDT on Friday 6 February 2009. If you need to make an urgent change to your booking during the outage, please go to the Jetstar Customer Service counter at the airport. Usual time limits for making changes apply, see Fare types - Jetstar Airways for details.
Important information for customers wanting to make a Jetstar booking for travel between 6 - 8 February 2009:
- Jetstar's website will not be available for bookings from 5.00 pm AEDT 6 February 2009.
- Jetstar's Telephone Reservation Centre will not be available for bookings from 5.00 pm AEDT on Friday 6 February 2009.
- Both the website and the Telephone Reservation Centre are planned to be fully operational by 4.00am AEDT on Monday 9 February 2009.
- For any urgent travel we advise customers to proceed to their closest airport and enquire at the Jetstar Customer Service Counter. Reservations made during this period will be made payable only by cash or EFTPOS.
Important information for customers wanting to make or change a Jetstar reservation for travel outside of these dates
- If you need to make a booking for travel after 8 February 2009, or change an existing booking that is scheduled to depart after 8 February 2009, please visit Jetstar.com or call 131 538 before 5.00 pm AEDT on Friday, or after 4am AEDT on Monday 9 February 2009.
Any passengers requiring further information please contact our call centre on 131 538 before 5.00pm AEDT on Friday 6 February 2009.
Jetstar would like to thank all passengers for their patience and understanding while we work on this important system change and apologise for any inconvenience caused. We look forward to sharing the benefits of our new system with all Jetstar customers in the near future.
