Jetstar OOL- KIX delayed by 9 hours

[ike]

Hi guys,
Just been looking at OOL to KIX flight status for today and noticed that it left at 1905 should have been 1005! And again tomorrow ETD is 1545, anybody of any ideas why? I wonder if the media will pick up on this delay. I am going to KIX on 3rd so hopefully departs on time at 1005am.
Just interested why that 9 hour delay today. Hopefully the pax were given vouchers or something.
Thanks in advance

 

[JetstarNews]

Thanks for the comment on the forum. The reason for the delay was that we had to source another aircraft as the plane that was originally going to operate required unplanned maintenance.

Passengers were offered free meals on the flight to Osaka as well as overnight accommodation, breakfast and a travel voucher to the value of AUD $100 on a future Jetstar service.

Jetstar, is a Qantas Group airline, and operates to the highest of quality standards.

We sincerely apologise for the delay and it is always Jetstar's intention to operate every service to schedule. However, on occasions unforeseen operational requirements can cause a delay.

Kind Regards,

Simon (Head of Corporate Relations)

 

[TheInsider]

Simon (Head of Corporate Relations)

From Jetstar obviously. Seems odd they are not using someone from 'customer relationships', that they are actually using Simon, or a minion under the overlord Simon!

Can anyone confirm the IP?

 

[serfty]

IP is inconclusive

 

[sr81]

Thanks for the comment on the forum. The reason for the delay was that we had to source another aircraft as the plane that was originally going to operate required unplanned maintenance.

Passengers were offered free meals on the flight to Osaka as well as overnight accommodation, breakfast and a travel voucher to the value of AUD $100 on a future Jetstar service.

Jetstar, is a Qantas Group airline, and operates to the highest of quality standards.

We sincerely apologise for the delay and it is always Jetstar's intention to operate every service to schedule. However, on occasions unforeseen operational requirements can cause a delay.

Kind Regards,

Simon (Head of Corporate Relations)

Well let me welcome you to AFF!

I hope that you can add some insight into the workings of JQ and add more than just the usual PR bluff.

You will find here that people like straight answers and CrazyDave from Virgin Blue is a good example.

Please feel free to get involved with all discussions and make yourself known. Most of us here have pretty decent experience with all things airports and flying machines.

I, for one, welcome any input from behind the counter.

 

[JetstarNews]

From Jetstar obviously. Seems odd they are not using someone from 'customer relationships', that they are actually using Simon, or a minion under the overlord Simon!

Can anyone confirm the IP?

My apologies - Yes I work Jetstar. We work very closely with our customer team and we wanted to relay this information to you in light of this delay.

 

[samh004]

My apologies - Yes I work Jetstar. We work very closely with our customer team and we wanted to relay this information to you in light of this delay.

Welcome to AFF!

I hope you stick around and can help out on the occasional Jetstar query/issue that stumps even us. It’s good to have an official rep.

 

[JetstarNews]

Welcome to AFF!

I hope you stick around and can help out on the occasional Jetstar query/issue that stumps even us. It’s good to have an official rep.

Thanks for the official welcome! I'd be very interested in helping any way I can with any questions you might have.

I've been at Jetstar since the day we started so I can provide you with information in relation to the operation of our airline - or send you in the right direction. I can also be found on Twitter @JetstarNews and over time we'll be providing more insights into Jetstar, how we operate and respond to any concerns you might have..

 

[straitman]

Thanks for the official welcome! I'd be very interested in helping any way I can with any questions you might have.

I've been at Jetstar since the day we started so I can provide you with information in relation to the operation of our airline - or send you in the right direction. I can also be found on Twitter @JetstarNews and over time we'll be providing more insights into Jetstar, how we operate and respond to any concerns you might have..

Simon,

Welcome to AFF.

It is good to have someone from each of the 'major' airlines to now give us some appropriate input.

I personally look forward to some of your insights into Jetstar.

 

[Flying Fox]

Welcome from me too.

Looking forward to your future input.

 

[PeteJ]

Hi Simon, I'd just like to also say welcome to AFF. It's great to have feedback from both Jetstar and Qantas via yourself and Red Roo.

Thanks for the official welcome! I'd be very interested in helping any way I can with any questions you might have.

I've been at Jetstar since the day we started so I can provide you with information in relation to the operation of our airline - or send you in the right direction. I can also be found on Twitter @JetstarNews and over time we'll be providing more insights into Jetstar, how we operate and respond to any concerns you might have..

 

[JetstarNews]

Hi Simon, I'd just like to also say welcome to AFF. It's great to have feedback from both Jetstar and Qantas via yourself and Red Roo.

Thank you all. Very honoured be be part of the conversation. Jetstar has some exciting initiatives underway and I look forward to talking to you all in the near future about them. ~Simon

 

[admin]

Please note that the poster might or might not be/represent Simon_Westaway. We are in the process of confirming this and will advise once confirmed.

Thanks for the comment on the forum. The reason for the delay was that we had to source another aircraft as the plane that was originally going to operate required unplanned maintenance.

Passengers were offered free meals on the flight to Osaka as well as overnight accommodation, breakfast and a travel voucher to the value of AUD $100 on a future Jetstar service.

Jetstar, is a Qantas Group airline, and operates to the highest of quality standards.

We sincerely apologise for the delay and it is always Jetstar's intention to operate every service to schedule. However, on occasions unforeseen operational requirements can cause a delay.

Kind Regards,

Simon (Head of Corporate Relations)

 

[admin]

I can now confirm that "Simon_Westaway" is indeed Simon Westaway from Jetstar.

Welcome to AFF Simon. Looking forward to your contribution!

Please note that the poster might or might not be/represent Simon_Westaway. We are in the process of confirming this and will advise once confirmed.

 

[ike]

Guess what! just got a txt from JQ - JQ 19 new departure time is 1330pm 4 hours late, so we arrive in KIX at 2300 - last bus is at 2315 last train is at 2330. Will JQ pay for my Taxi to the Namba??
Hopefully Simon Westaway will help me out, with this problem. I just called JQ and was told because of 'operation reasons' could mean anything. Also the call centre staff told me that if I keep receipts JQ might refund me if they feel it is correct but not GTD it.
As long as its not delayed as long as the services earlier on the week two days in row it was delayed.

 

[blu]

Didn't we have a Kylie Jetstar, or have I forgotten the name.

 

[JetstarNews]

Guess what! just got a txt from JQ - JQ 19 new departure time is 1330pm 4 hours late, so we arrive in KIX at 2300 - last bus is at 2315 last train is at 2330. Will JQ pay for my Taxi to the Namba??
Hopefully Simon Westaway will help me out, with this problem. I just called JQ and was told because of 'operation reasons' could mean anything. Also the call centre staff told me that if I keep receipts JQ might refund me if they feel it is correct but not GTD it.
As long as its not delayed as long as the services earlier on the week two days in row it was delayed.

Our sincere apologies for your flight delay. I have spoken to our customer service team and our best advice is to see the airport ground crew when you arrive in Osaka for assistance with transport/accommodation options. ~ Cheers, Simon

 

[bossreggie]

Welcome aboard Simon. It's great to have a representative from JQ here.

On a personal note... Several years ago, after my mother passed away, you personally intervened and allowed me to change the names on some tickets MEL-OOL which meant my sister was able to use Mum's ticket to get away with her children. It meant a lot to us as a family, esecially during such a traumatic time. Thanks a lot!

 

[Flashback]

Welcome to AFF and best of luck battling the herd!

 

[Heleigh]

Welcome and thanks for your imput

From Jetstar obviously. Seems odd they are not using someone from 'customer relationships', that they are actually using Simon, or a minion under the overlord Simon!

Can anyone confirm the IP?

Don't want to ofend but I thought this was a friendly site, if I were not a member and reading the last line of the above quote I would re-think if I should join (especially airline staff wanting to offer info).

Helen