Don't bother trying to get in touch with jetstar people. They are extremely rude and I suspect their counter staff at Australian airports are mostly selected for "qualities" such as rudeness, racism, laziness and ignorance.
My daughter got to the airport in Perth ONE HOUR before flight departure, with only carry on bag because our car broke down on the highway and we had to wait for a taxi to come get us and take us to airport. The counter staff refused to check her in. The airport customer service staff she approached, a guy, was too busy trying to score with the girlies at the counter. No-one helped her at all. We had to go home and she took an SIA flight back to Singapore the next day.
I wrote to Jetstar on 25th June to ask for refund and compensation for ABSENCE of SERVICE GRANTED TO PAYING CUSTOMER. To date, and today is 12 September, I haven't even had the courtesy of a aknowledgement letter.
That's how bad they are. Our whole family has sworn off jetstar completely. We would rather pay more and fly another airline, or to fly cheap we take Tiger or Silk Air. NEVER AGAIN jetstar! We are going on a groupholiday to Vietnam, and when my friends recommended Jetstar, I told them, I won't go if you choose to fly jetstar. We opted for another airline.
Yeah!
Asians and colored people shouldn't fly jetstar out of Australia, as service to non-whites is even worse. Out of Asia is OK as staff are all Asians and they treat everyone nicely.
Jetstar, if you are reading this, your Oz customer service REALLY SUCKS BIG TIME. I am getting on every travel blog to complain about you. You still owe me a few hundred bucks, and I intend to make good every penny by telling everyone how lousy your service is in Oz. It's one thing to give bad service, but completely another not even to say sorry and try to make amends. Sucky airline run by arrogant, rude and racist people.
Angry Mum