Jetstar cancellations and delays policy

[bazoukka]

Hi all,

Does anyone know if jetstar will pay compensation for flight cancellation or delay which causes you to miss another carriers flight?

 

[moa999]

laughs...

think that's what travel insurance is for,
albeit it is basically impossible to get coverage for flights that aren't connecting.

see s9.
Conditions of Carriage | Jetstar

 

[bazoukka]

will they book me on a flight with another carrier? or would i have to wait until the next jetstar flight is available which will be the next day? it's a jetstar international flight

 

[RooFlyer]

I'm not sure if Jetstar international's procedures are different to Jetstar domestic, but a) I think the chances of being put on another carrier are next to zero and b) the alternative Jetstar flight they put you on may not be the next day / next flight.

As moa999 said - look at the T&Cs at the link provided. A key part is:

Flight times do not form part of your contract of carriage with us

 

[k_sheep]

They're a point to point carrier, no more. It even says on the booking page that flight times do not form part of their condition of carriage.

Travel insurance is your friend!

edit: umm I see I'm many hours late already. How'd that happen??

Anyway, I've claimed on travel insurance before for missed connections. No biggie.

 

[Melburnian1]

The Jetstar conditions of carriage even state that the airline does not undertake to convey you on the day of your booking!

While we all understand low cost carriers' continuing drive to cut costs, what sort of a transport operator is that? Jetstar is happy to take one's cash or credit cards (and whack users of the latter with exorbitant fees way in excess of the 0.5 per cent or so it would be charged by Visa or MasterCard) but when it comes to a guaranteed service, forget it - even if a plane goes 'tech'. Yes, there are curfews in SYD but I doubt that every Jetstar passenger in that situation is offered free accommodation and meals.

In Australia, rail operators Countrylink (NSW) and V/Line (Victoria) even provide taxis to passengers if either have made a booking mistake (and on many other occasions provide road coaches to get groups of passengers to their destination if a train breaks down, there's a suicide or a major signal fault. Privately owned Great Southern Rail that operates the transcontinental 'Indian Pacific' and 'Ghan' has been known to convey passengers by air if there's a problem along the way delaying or leading to cancellation of the train. All these rail operators operate 'point to point' trains.

Why does the airline industry get away with so much (poor customer service) that few of us would tolerate from surface transport operators?

 

[RooFlyer]

<snip>

Why does the airline industry get away with so much (poor customer service) that few of us would tolerate from surface transport operators?

I believe it all started with the Warsaw Convention - Wikipedia, the free encyclopedia

 

[Happy Dude]

Mrs Happy Dude used to fly between MEL and OOL for work. Although missing a connection was not an issue, she had a few occasions to hit them up for taxi costs when fight delays meant sitting around an airport for a few hours was unappealing. She claimed in writing and always received reimbursment.

Be sure that any travel insurance you get covers mechanical breakdown of aircraft.

 

[bazoukka]

Unfortunately i don't have many options flying from DRW - SIN.

Fingers crossed my flight is not cancelled or delayed as i have a connecting flight from SIN.

Personally i think that Australia should follow Europe when it comes to compensation for delays and cancellations. At the moment it seems that Airlines operating in and out of Australia try their best to avoid paying compensation for delays, cancellations, damage and get away with it.

 

[ozbeachbabe]

Unfortunately i don't have many options flying from DRW - SIN.

Fingers crossed my flight is not cancelled or delayed as i have a connecting flight from SIN.

Personally i think that Australia should follow Europe when it comes to compensation for delays and cancellations. At the moment it seems that Airlines operating in and out of Australia try their best to avoid paying compensation for delays, cancellations, damage and get away with it.

If I was flying JQ DRW/SIN then on a separate ticket from my onward flight I would be staying overnight in SIN just in case.

Coming home wouldn't be as critical so I would fly into SIN on one carrier then out on JQ same day on a separate ticket.

 

[MEL_Traveller]

The Jetstar conditions of carriage even state that the airline does not undertake to convey you on the day of your booking!

While we all understand low cost carriers' continuing drive to cut costs, what sort of a transport operator is that? Jetstar is happy to take one's cash or credit cards (and whack users of the latter with exorbitant fees way in excess of the 0.5 per cent or so it would be charged by Visa or MasterCard) but when it comes to a guaranteed service, forget it - even if a plane goes 'tech'. Yes, there are curfews in SYD but I doubt that every Jetstar passenger in that situation is offered free accommodation and meals.

In Australia, rail operators Countrylink (NSW) and V/Line (Victoria) even provide taxis to passengers if either have made a booking mistake (and on many other occasions provide road coaches to get groups of passengers to their destination if a train breaks down, there's a suicide or a major signal fault. Privately owned Great Southern Rail that operates the transcontinental 'Indian Pacific' and 'Ghan' has been known to convey passengers by air if there's a problem along the way delaying or leading to cancellation of the train. All these rail operators operate 'point to point' trains.

Why does the airline industry get away with so much (poor customer service) that few of us would tolerate from surface transport operators?

just about all airlines have the same terms and conditions... that flight times and destinations (etc etc) are not guaranteed. it's pretty much why airline tickets are NOT considered contracts. they are too vague. the legal question is one of 'when is a contract finally formed' and the answer is probably 'at check in' (which is when a whole raft of protections start to flow including care such as meals in the event of a delayed flight)

various countries have stepped up their consumer protections to deal with this... particularly the EU. we have some consumer protections in Australia (but they don't go nearly far enough)

i think the recent QF court case on GST provides evidence to support the above... the court finding that an airline ticket was an 'undertaking' to provide future travel?

there are, in legal theory, potentially ways to technically make airline tickets contracts... and theoretically make flight times part of the contract... but you'd need to call the airline (with associated booking fees) and the coughulative cost would probably outweigh the benefit.

 

[bazoukka]

If I was flying JQ DRW/SIN then on a separate ticket from my onward flight I would be staying overnight in SIN just in case.

Coming home wouldn't be as critical so I would fly into SIN on one carrier then out on JQ same day on a separate ticket.

Yeah i thought about that, decided against doing that cause the accom, transfers and meals will cost me more than the no show fee. fingers crossed the flight doesnt get cancelled otherwise i will hit them up and see how i go. then try claim insurance if they dont do anything.