Jetstar adopts Microsoft Lync

[Flashback]

Jetstar adopts Microsoft Lync - Networking - Technology - News - CRN Australia

Early user of Redmond's new unified communications platform.

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Budget airline Jetstar was one of the first Australian companies to upgrade to the third generation of Microsoft's unified communications product, Lync.


Jetstar said today it would upgrade about 500 staff from the previous Office Communications Server (OCS) to Lync to "untether [them] from the desk phone".


"Desk phones, and their extension numbers, have been an anchor that has restricted true mobility," Jetstar chief information officer Stephen Tame said.

 

[samh004]

I’m not sure I understand what the service is? Is it something to do with the cloud?

 

[markis10]

Its a product that allows calls etc to go where you are rather than to a phone on a desk, if you get back to the desk you can transfer the call back to your desk phone or if you are leaving, transfer it to a mobile etc (Single number reach). Also integrates Video and IM as well, so its more than a telephony product or traditional PABX/PBX. The latest version is catching up in many aspects to what other systems do just with voice, including support for SIP trunking, autoattendants, dial in audioconference etc.