I was about to pull the trigger on a JASA to HKG on the phone and when the CSA was reading the rules out to me, there was a $341 cancellation fee per person. Tried the same on a FASA and the same $341 fee was there.
Now my understanding is that these ASAs booked into the classic award bucket have the same fare conditions as the most flexible revenue fare condition for the respective cabin. ie fully refundable. This was the case for a LAX-SYD one I recently made. I do realise there are fare variations with different geographic regions.
I look and see that the most flexible revenue J or F category to HKG is refundable ("Refund adjusted for journey travelled") and the cancellation fee I was quoted is the same as that of the second (and third for J) most flexible category:
http://www.qantas.com.au/regions/amadeus/minirules/AUASSALE_SUMMARY/
The CSA tells me that the fare conditions for an ASA are slightly different and do not come under the same categories for revenue bookings, regardless of the fare bucket.
I looked up other regions in Asia and for Japan there is a $200 cancellation fee for Business Flex:
http://www.qantas.com.au/regions/amadeus/minirules/AUJPSALE_SUMMARY/
Thailand, Singapore and Malaysia have no fee:
http://www.qantas.com.au/regions/amadeus/minirules/AUAISALE_SUMMARY/
Same with Europe:
http://www.qantas.com.au/regions/amadeus/minirules/AUEUSALE_SUMMARY/
Is this normal?
For those of you who have booked JASA/FASAs to Asia, has there always been a cancellation fee for a refund?
Now my understanding is that these ASAs booked into the classic award bucket have the same fare conditions as the most flexible revenue fare condition for the respective cabin. ie fully refundable. This was the case for a LAX-SYD one I recently made. I do realise there are fare variations with different geographic regions.
I look and see that the most flexible revenue J or F category to HKG is refundable ("Refund adjusted for journey travelled") and the cancellation fee I was quoted is the same as that of the second (and third for J) most flexible category:
http://www.qantas.com.au/regions/amadeus/minirules/AUASSALE_SUMMARY/
The CSA tells me that the fare conditions for an ASA are slightly different and do not come under the same categories for revenue bookings, regardless of the fare bucket.
I looked up other regions in Asia and for Japan there is a $200 cancellation fee for Business Flex:
http://www.qantas.com.au/regions/amadeus/minirules/AUJPSALE_SUMMARY/
Thailand, Singapore and Malaysia have no fee:
http://www.qantas.com.au/regions/amadeus/minirules/AUAISALE_SUMMARY/
Same with Europe:
http://www.qantas.com.au/regions/amadeus/minirules/AUEUSALE_SUMMARY/
Is this normal?
For those of you who have booked JASA/FASAs to Asia, has there always been a cancellation fee for a refund?