Japan Airlines - Kids and Parent Seats

[wendlle]

I've tried looking online and I have also called and got ZERO helpful information.

Anyone know what Japan Airlines policy is of seating kids next to a parent?
I booked flights from Vancouver to Tokyo with Westjet, who then changed the flight to a Japan Airlines flight when I got an email about a change.
this is all fine, except I can't select seats.

Westjet can't do it and JAL say they can't do it either because it was booked with Westjet.
I will be with my two kids who are 4 and 7, the flight is 10 hours and I 100% have to have them both seated next to me.

Westjet won't give me a refund, JAL can't help and just said that I have to do it at check-in but can't tell me what their policy is of kids sitting with parents.

Thought I'd try here to see if anyone has any first hand experience.

 

[MEL_Traveller]

I've tried looking online and I have also called and got ZERO helpful information.

Anyone know what Japan Airlines policy is of seating kids next to a parent?
I booked flights from Vancouver to Tokyo with Westjet, who then changed the flight to a Japan Airlines flight when I got an email about a change.
this is all fine, except I can't select seats.

Westjet can't do it and JAL say they can't do it either because it was booked with Westjet.
I will be with my two kids who are 4 and 7, the flight is 10 hours and I 100% have to have them both seated next to me.

Westjet won't give me a refund, JAL can't help and just said that I have to do it at check-in but can't tell me what their policy is of kids sitting with parents.

Thought I'd try here to see if anyone has any first hand experience.

I know this is causing concern, but the answer is the same here as for Aussie airlines. The airlines *will* sit an adult and their young children together. It is a safety issue and safety trumps everything else.

Appreciate this might be stressful, but seating will be sorted out at the airport at the latest, if not at checkin (which would be likely) then on board (unlikely they will leave it to that stage). They cannot sit you separately for all the reasons outlined previously.

It would be different if it was two adults and two children, they may split the party with one adult and one child. But with the children you will be seated together.

 

[wendlle]

I know this is causing concern, but the answer is the same here as for Aussie airlines. The airlines *will* sit an adult and their young children together. It is a safety issue and safety trumps everything else.

Appreciate this might be stressful, but seating will be sorted out at the airport at the latest, if not at checkin (which would be likely) then on board (unlikely they will leave it to that stage). They cannot sit you separately for all the reasons outlined previously.

It would be different if it was two adults and two children, they may split the party with one adult and one child. But with the children you will be seated together.

Thanks, I have been reading many stories however of them sitting small kids away from the parent. And with complete strangers, so I don't think this is always the case that they will sit kids with their parent.
I sure hope you are right because not being able to select seats is very stressful for me.

 

[MELso]

Is the new flight JL or WS coded? If the former, have you tried putting in your PNR into JL's MMB facility?

 

[wendlle]

It’s WS coded
But I know the JL number also
It won’t work on their website however keeps throwing an error