Stay at Mercure Kyoto Station
We checked in for 3 nights at this Mercure and had a very enjoyable stay.
We decided to walk from the station with our luggage although a taxi is only about 600JPY. Walking time is about 10 minutes and there are hotels much closer to the station. However, I chose this for the Accor benefits and loyalty recognition was indeed excellent.
Loyalty recognition
I received a welcome email prior to check in and was able to confirm a few things with the hotel. I asked to have all 3 rooms on the one level and they advised that doing so would only be possible if i declined the room upgrade on offer to me. I decided to take the upgrade and stayed in a privilege room on level 10. I was also given the welcome drink voucher (limited choices on offer in the bar), 6 x local sweet, 6 x body towel for showering, 6 x skin care kit. It was a very generous offering and I’m not sure if the 6 of each item was because I was staying 3 nights or I had 6 guests. As I used the app to book it assumed 6 guests if 3 rooms but we only had 5. The hotel corrected this on check in and reduced the room rate without prompting.
Room
My preferences for a room far from the elevators was noted as I had the room at the end of the corridor as did our travelling companions. The privilege room includes a Nespresso machine, daily bottled water x 2 and 2 vouchers each day for the afternoon drink session which is a self serve selection of house wines, beer and soft drink and some snacks. We only used this once and it was adequate but I wouldn’t go out of my way to partake. Our room had blinds rather than curtains (a sheer and block out blind) but was otherwise identical to the standard room. Rooms were a good size for Japan, comfortable and well equipped as well as being elegantly styled. The odd time I have stayed in Mercure in Australia or New Zealand I’ve been quite underwhelmed but this hotel really impressed me with its attention to detail.
Hotel restaurant
The restaurant in the hotel was a real highlight and due to travelling with elderly parents we ended up eating in 2 nights to avoid going out again after a long day of travel or sightseeing. Food was mainly Italian and was done well, presented beautifully and was well priced. Accor plus was honoured and included drink discounts (15%) as well as the food. The wine selection was fine being Italian wines but I would have loved to sample some Japanese whisky at the bar but they didn’t seem to feature this.
Breakfast buffet had a wide range of foods although not eggs to order as far as I could tell. Only complaint I would have is that there was no fresh fruit but otherwise selection was fine and changed slightly each day. Before I travelled I checked Accor plus discounts and was told only 15% discount on breakfast but I received full discount on each occasion and staff were fairly familiar with Accor plus benefits. At 2000JPY per person it is good value and even better with Accor plus.
All staff in the hotel were incredibly helpful and my inability to speak any Japanese was not a barrier. There were a few sites close to the hotel and plenty of shops/restaurants around the station. The main tourist sites were a bit far away although the hotel explained the various bus routes to allow you to get to them.