Itinerary not being received?

[Orca]

I made an over-the-phone booking with QF on the weekend and have not yet received an email containing the itinerary. I have called the Plat line twice in the past couple of days and they have assured me all is fine, it has been ticketed and both agents resent the itinerary. Yet still I have nothing in my inbox. Has anybody experienced a similar problem recently??

(before anyone asks, yes I have checked all my relevant spam/junk folders & the flights are showing up online in MMB)

Edit: Also worth mentioning that I've made 3 subsequent bookings and received the PDF itinerary for each within about 5 minutes of completing the booking. Weird

 

[OATEK]

I made an over-the-phone booking with QF on the weekend and have not yet received an email containing the itinerary. I have called the Plat line twice in the past couple of days and they have assured me all is fine, it has been ticketed and both agents resent the itinerary. Yet still I have nothing in my inbox. Has anybody experienced a similar problem recently??

(before anyone asks, yes I have checked all my relevant spam/junk folders & the flights are showing up online in MMB)

Edit: Also worth mentioning that I've made 3 subsequent bookings and received the PDF itinerary for each within about 5 minutes of completing the booking. Weird

I have had this with an MASA booking change to fix a QF error. The QFF reps say it goes in a "folder" related to when the travel is, and eventually appears perhaps weeks or more later. Sounds very peculiar to me, but I am still waiting for the revised itinerary to appear over 3 weeks after the change. When I call they say don't worry, we can see it in the system and it will issue closer to the time of travel.

 

[Orca]

I have had this with an MASA booking change to fix a QF error. The QFF reps say it goes in a "folder" related to when the travel is, and eventually appears perhaps weeks or more later. Sounds very peculiar to me, but I am still waiting for the revised itinerary to appear over 3 weeks after the change. When I call they say don't worry, we can see it in the system and it will issue closer to the time of travel.

Hmm not overly impressed with having to wait an unknown number of weeks to get the email to come through. Seems very strange

 

[serfty]

Hmm not overly impressed with having to wait an unknown number of weeks to get the email to come through. Seems very strange

Do you have the PNR?

 

[Orca]

Do you have the PNR?

All I have is the booking reference (is that considered the same as the PNR?) and I can see/access the booking in MMB online

 

[Grooba]

All I have is the booking reference (is that considered the same as the PNR?) and I can see/access the booking in MMB online

Yes it is. If you can see the booking in MMB then I'm pretty sure have a PNR. It's the 6 character alpha numeric reference number under Booking Reference.

 

[Orca]

Yes it is. If you can see the booking in MMB then I'm pretty sure have a PNR. It's the 6 character alpha numeric reference number under Booking Reference.

In that case - Bingo! I have a PNR

 

[Katie]

You could email it to yourself from MMB.

 

[Orca]

You could email it to yourself from MMB.

I tried that tactic - just emails through a basic email with basic flight details/times. I need the e-ticket PDF - one of the people on the booking is a bit cough about that kind of thing and wants it now. No big deal other than that, just annoying that it hasn't come through.

 

[serfty]

Try classic.checkmytrip.com and if no e-ticket tab appears then it has indeed not yet been ticketed.

 

[Happy Trails]

I have a couple of bookings made last weekend, not yet ticketed.
My credit card hasn't been debited either, so I'm happy to let them keep until the next billing cycle.

 

[Orca]

Try classic.checkmytrip.com and if no e-ticket tab appears then it has indeed not yet been ticketed.

Very handy indeed (and yes, the e-ticket appeared), thanks for that link! Cheers

 

[Mr_Orange]

Try classic.checkmytrip.com and if no e-ticket tab appears then it has indeed not yet been ticketed.

Do you have a screenshot of what that should look like please Serfty?

 

[serfty]

Do you have a screenshot of what that should look like please Serfty?

No real need - it's right at the top of the form in the centre.

 

[Mr_Orange]

No real need - it's right at the top of the form in the centre.

OK, thanks. Was just checking my .br Y+ to SIN later in the year to see if I could get the e-ticket following the change in itinerary brought about by the A330 operating QF51/52.