Is anyone else noticing some issues with non-room charges not getting reward and status points credited? I have a couple of times and it seems to be:
1. Some hotels send the final invoice/payment amount to ALL and you get reward and status points for whatever you paid for at once, usually 2 days after check out
2. Some hotels I'll get rewards and status points for the room only same day as checkout - supposedly any extras (food, drinks, transport etc) are sent through to ALL who are then meant to update the reward and status points earned. What I notice is that this doesn't happen and on your activity statement you get a line saying "points not awarded for duplicate stay" and then need to contact ALL support to get it correct
It used to be all hotels followed process 1 and that was that. Maybe some hotels are on more of a live reporting system and so number 2 is happening (but not correctly so its super frustrating to get things corrected)?
1. Some hotels send the final invoice/payment amount to ALL and you get reward and status points for whatever you paid for at once, usually 2 days after check out
2. Some hotels I'll get rewards and status points for the room only same day as checkout - supposedly any extras (food, drinks, transport etc) are sent through to ALL who are then meant to update the reward and status points earned. What I notice is that this doesn't happen and on your activity statement you get a line saying "points not awarded for duplicate stay" and then need to contact ALL support to get it correct
It used to be all hotels followed process 1 and that was that. Maybe some hotels are on more of a live reporting system and so number 2 is happening (but not correctly so its super frustrating to get things corrected)?
