Is anyone else unable to do QF online check-in?

[MrJetset]

So you mean after 15 mins you are able to OLCI successfully?

Yes. And all of the flights are single sectors with no connections booked through a corporate TA.

Now I was until T-23:45 to check in

 

[Princess Fiona]

I am going to submit an email to customer care and a follow up phone call on Monday

So it's been 11 days now and apart from the auto-generated email response I have heard the sound of silence from QF. How long is it reasonable to wait for a complaint to be answered? I'm guessing they are still busy with complaints from the A380 and now the LHR weather. Will calling the premium desk to follow up help?

 

[Princess Fiona]

the mystery has been solved. Ticket was part paid for in Sep using a voucher over the phone, posted to Mascot. Turned up to NTL today and advised voucher never received and flights not ticketed. Bumped onto Deathstar flight at own expense :shock: several calls to Premium desk to no avail. Advised to contact them on return and register complaint and ask for re-imbursement. :evil:

Bump!
The final outcome of this was a phone call this week from QF customer care with apology and advising they were re-issuing the voucher + $100 extra and original routing credit has been applied to both myself and Shrek's accounts.
I'm pretty happy with that