Internal Fraud within Amex

[sydneyboi]

wow...

‘Insider threat’: How an online date led to a ‘systemic’ failures investigation into American Express

John Smith* started dating a man who worked at American Express. The relationship took a dark turn.

www.smh.com.au

 

[Daddogguy]

Not really fraud but it’s a significant breach in terms of privacy and abuse of privilege.

Not surprising that their systems are that open, or that their initial response was “nothing to see here”.

 

[N860CR]

Sadly also not surprising that it was covered up, and that AFCA said “all is good”. The financial institutions do fund them, after all.

 

[lovestotravel]

Sadly also not surprising that it was covered up, and that AFCA said “all is good”. The financial institutions do fund them, after all.

AFCA is pretty much a waste of time these days

 

[N860CR]

AFCA is pretty much a waste of time these days

I’d agree. Frustratingly, the financial institutions have basically removed their first level complaints handling and outsourced to AFCA for referral back to them. I guess 99 in 100 people can’t be bothered, so they only have to deal with 1% of issues.

This doesn’t surprise me at all about Amex. They’ve got some shocking security in place and so much of their operation is outsourced. They’re about the only financial organisation I know that asks you for a security PIN that the operator can actually see.