OzEire
Established Member
- Joined
- Aug 4, 2013
- Posts
- 1,367
Long story short I stayed two nights in the HI Old Sydney and was credited for only one night (I don't even know how this happens, surely its automatic). Sent off the usual webform for retro credit and got the formula response, thanks, your loyalty is appreciated, we will get back to you shortly.
Two days later I get the, send us a scanned copy of your bill (subtext: because we don't believe you) email. Sent reply same day.
Got a reply two days later with, your bill confirms that you only stayed one day (ha ha, so we were right, stop trying to rig the system). Sent a reply saying that the bill clearly shows two nights accom, not sure why this is not clear.
Got a reply the next day from another CSR with the formula response, please send us your bill, your loyalty is appreciated....
Rented and watched a Bill Murray film about weather predicting rodents.
Sent off a response tonight and strongly resisted the urge to use very sarcastic and witty remarks, particularly in response to their throw away lines about loyalty. Its a multinational conglomerate and experience shows that they don't care for such humour. I don't have high hopes. I don't feel appreciated.
It's one night FFS.
ps. I generally have a policy of not making further bookings with a company while I have a retro claim pending - IHG have missed three further bookings in the two weeks this is been going on. If only someone in the company knew how robotic and unhelpful some of their processes really are.
OzEire
Two days later I get the, send us a scanned copy of your bill (subtext: because we don't believe you) email. Sent reply same day.
Got a reply two days later with, your bill confirms that you only stayed one day (ha ha, so we were right, stop trying to rig the system). Sent a reply saying that the bill clearly shows two nights accom, not sure why this is not clear.
Got a reply the next day from another CSR with the formula response, please send us your bill, your loyalty is appreciated....
Rented and watched a Bill Murray film about weather predicting rodents.
Sent off a response tonight and strongly resisted the urge to use very sarcastic and witty remarks, particularly in response to their throw away lines about loyalty. Its a multinational conglomerate and experience shows that they don't care for such humour. I don't have high hopes. I don't feel appreciated.
It's one night FFS.
ps. I generally have a policy of not making further bookings with a company while I have a retro claim pending - IHG have missed three further bookings in the two weeks this is been going on. If only someone in the company knew how robotic and unhelpful some of their processes really are.
OzEire