Our VA7 flight on 20/09 from BNE-LAX was delayed 4 hours, which coincidentally was my planned Transit in LAX so we missed our connection on DL to PHX
At checkin, the staff hand over the boarding pass for the DL flight we obviously will not make and assured us that our connection would be rebooked as soon as VA7 took off, which made sense - could have been delayed again.
However on arrival in LAX at around 11.00am, found a VA staffer running around the baggage claim area with a list of rebooked connections, and we were not on it. after waiting about 30 mins more at the transit desk queue (2 people in front of me) , and eventually told the only flight available for the 2 of us was 8.30pm. Apparently all 3 previous flights only had 1 seat available each. So after arriving early for our flight in BNE, we waited 6 hours there, and then another 9+ hours in LAX, was not fun.
we did get $16 (each) food vouchers at BNE and again at LAX which was ok, but I have heard of better outcomes than that. My main issue with this affair is that they had 17 hours advance notice of the connection being missed, and they did nothing about it.
Whats the usual expectation when its known a connection will be missed before the first flight departs?
At checkin, the staff hand over the boarding pass for the DL flight we obviously will not make and assured us that our connection would be rebooked as soon as VA7 took off, which made sense - could have been delayed again.
However on arrival in LAX at around 11.00am, found a VA staffer running around the baggage claim area with a list of rebooked connections, and we were not on it. after waiting about 30 mins more at the transit desk queue (2 people in front of me) , and eventually told the only flight available for the 2 of us was 8.30pm. Apparently all 3 previous flights only had 1 seat available each. So after arriving early for our flight in BNE, we waited 6 hours there, and then another 9+ hours in LAX, was not fun.
we did get $16 (each) food vouchers at BNE and again at LAX which was ok, but I have heard of better outcomes than that. My main issue with this affair is that they had 17 hours advance notice of the connection being missed, and they did nothing about it.
Whats the usual expectation when its known a connection will be missed before the first flight departs?