Iberia Airlines - Refund Approved But Cant Pay. Lost luggage from Rome to Buenos Airies. Took them 3 weeks to find luggage despite having an airtag with pin point accuracy to find luggage. Once located was sent to Buenos Airies despite being told multiple times that we cannot accept delivery of the luggage as we had moved on throughout Argentina and Chile and couldn't be pinned for more than a day. They were told at least 3 times to send it home to Australia. This was finally done. Claim submitted, all procedures followed to the letter to obtain refund for additional clothing purchases etc. Good news, claim has been accepted. Um NO. They will only pay in US dollar. Ok, no problem. I provide details of an account within my Wise/Revolute with a US account jar. Not good enough. Must be an actual US bank account. They cannot refund to an Swift accounts. Um. WTH?????? What sort of company in todays day and age not able to refund into any currency in any account. Do they not deal with a global customer base?
My choices for refund are a US account or an EU account, both of which I don't have as I live in Australia.
I have threatened them with reporting them to the AESA but pretty sure I won't get far. Anyone with any suggestions. The dollar amount is less than $350 aud but its the principle that these Airlines continue to get away with underhanded behaviour.
My choices for refund are a US account or an EU account, both of which I don't have as I live in Australia.
I have threatened them with reporting them to the AESA but pretty sure I won't get far. Anyone with any suggestions. The dollar amount is less than $350 aud but its the principle that these Airlines continue to get away with underhanded behaviour.
