Who here has issues with their QR bookings?
I believe their motto should be "We will get you to where you want to go, in our own damned way in our own damn time"
Some background:
Last year November-December my exrtended family of 7 booked F and J from KUL-DOH-CAI-DOH-KUL every single one of those flights changed timing at least once and type changed on 3 of the 4 segments. Each time seating was all arbitrarily reassigned in no particular order. This was an issue as there were female minors being seated all over the place. This was an issue it seemed as devout muslim men did not like sitting next to females as discovered on our flights with RJ batween CAI and AMM, subsequent seat shuffling solved that problem. The amount of time wasted on changing seats to suit, including having to go into a ticketing office I belive a bit much.
Fast forward to this year in August. I booked my daughter and her boyfriend to meet us in Athens in May next year and QR had great timed options for one stop flights from Melbourne. QR is a Oneworld airline so a good fit for daughter who is SG so lounge access and seat selection with Qatar as flying economy.
Now the same rubbish is happening all over again. over the past 2 months every flight has been shuffled around. The first major change September was the QR had decided they are not the operating airline any longer and it is now a Virgin Australia flight, gone are the seat selections and no longer lounge or any other Oneworld benefits. Online I argued that this is not an accepable change as it is still a QR operated flight and as a part of Oneworld they reinstate the benefits. They said it is not their 777 it is a Virgin plane..... Yeah right. They wanted $179 per person to select seats on the new flight. I requested a review and a free change. They came back to me 2 days later with the approved change but with a now 12 hour stopover in Doha as the connection would be to the second daily flight to MEL. There was a later flight that day from ATH that left a civilised connection but they would not approve that change. In the end I paid for the change and all was well.
Fast forward to 4 days ago, the flight from DOH to ATH on May 3rd was cancelled and put on a flight 7 hours later, so a 10.5hour wait in DOH. Got the offer to cancel for a refund which I happily accepted. fast forward to 2 days ago. Only refunding the original payment not the subsequent changes.
How are they ranked so highly in airline awards? What's peoples thoughts on others experiences? should i expect a full refund?
Makes Qantas look like angels.
I believe their motto should be "We will get you to where you want to go, in our own damned way in our own damn time"
Some background:
Last year November-December my exrtended family of 7 booked F and J from KUL-DOH-CAI-DOH-KUL every single one of those flights changed timing at least once and type changed on 3 of the 4 segments. Each time seating was all arbitrarily reassigned in no particular order. This was an issue as there were female minors being seated all over the place. This was an issue it seemed as devout muslim men did not like sitting next to females as discovered on our flights with RJ batween CAI and AMM, subsequent seat shuffling solved that problem. The amount of time wasted on changing seats to suit, including having to go into a ticketing office I belive a bit much.
Fast forward to this year in August. I booked my daughter and her boyfriend to meet us in Athens in May next year and QR had great timed options for one stop flights from Melbourne. QR is a Oneworld airline so a good fit for daughter who is SG so lounge access and seat selection with Qatar as flying economy.
Now the same rubbish is happening all over again. over the past 2 months every flight has been shuffled around. The first major change September was the QR had decided they are not the operating airline any longer and it is now a Virgin Australia flight, gone are the seat selections and no longer lounge or any other Oneworld benefits. Online I argued that this is not an accepable change as it is still a QR operated flight and as a part of Oneworld they reinstate the benefits. They said it is not their 777 it is a Virgin plane..... Yeah right. They wanted $179 per person to select seats on the new flight. I requested a review and a free change. They came back to me 2 days later with the approved change but with a now 12 hour stopover in Doha as the connection would be to the second daily flight to MEL. There was a later flight that day from ATH that left a civilised connection but they would not approve that change. In the end I paid for the change and all was well.
Fast forward to 4 days ago, the flight from DOH to ATH on May 3rd was cancelled and put on a flight 7 hours later, so a 10.5hour wait in DOH. Got the offer to cancel for a refund which I happily accepted. fast forward to 2 days ago. Only refunding the original payment not the subsequent changes.
How are they ranked so highly in airline awards? What's peoples thoughts on others experiences? should i expect a full refund?
Makes Qantas look like angels.
