I have complained this to them via their online chat and requested them to keep the original T&C to waive my annual fee but they declined it. Their customer assistant replied:
"When we migrated to the new MyCard system, some card features and fees changed, and these updates were communicated to all customers in May 2025. Unfortunately, the annual fee on your current card cannot be waived."
This is ridiculous and they are lying! They never communicated with me! All they did was sending an email telling me that the card would be migrated to MyCard with a link to the T&C of MyCard. Actually their MyCard includes several types with different annual fee, including the MyCard Simplicity with Zero fee. They never explicitly told me that my card would be matched to MyCard Rewards which has an annual fee of $199. This is very dodgy! I didn't know my card would be converted to MyCard Rewards until it was migrated to MyCard system in the end of Nov!
I have already submitted a complaint to AFCA for them to investigate such a scandal. Please all of you who are also concerned with this issue join me by filing complaints with AFCA!
Below is the response received via online chat after I told them I had filed an AFCA case.
"When we migrated to the new MyCard system, some card features and fees changed, and these updates were communicated to all customers in May 2025. Unfortunately, the annual fee on your current card cannot be waived."
This is ridiculous and they are lying! They never communicated with me! All they did was sending an email telling me that the card would be migrated to MyCard with a link to the T&C of MyCard. Actually their MyCard includes several types with different annual fee, including the MyCard Simplicity with Zero fee. They never explicitly told me that my card would be matched to MyCard Rewards which has an annual fee of $199. This is very dodgy! I didn't know my card would be converted to MyCard Rewards until it was migrated to MyCard system in the end of Nov!
I have already submitted a complaint to AFCA for them to investigate such a scandal. Please all of you who are also concerned with this issue join me by filing complaints with AFCA!
Below is the response received via online chat after I told them I had filed an AFCA case.
- Hi xx_XX. This is Japhet from Chat Customer Service. We apologies for the delay. Let me assist you with your concern.
- To answer your query, the standard Annual Fee for MyCard Rewards is $199. Also, no decision has been made to change any rates or fees at this stage. Under our Terms & Conditions, we reserve the right to amend rates and/or fees; however, any changes would be communicated to impacted customers, and we would ensure that the required notice is provided in accordance with current regulations.
- I also understand that you have filed an AFCA case. This is under review and someone from our Complaints Team will contact regarding this concern. Again, we apologise for the inconvenience.
