Hi All,
I had this card when it first launched at the end of 2022 and obtained KrisFlyer Elite Gold. The card was closed at the end of 2023 (HSBC has an exclusion period of 18 months for the Welcome Offer for this product)
So fast forward to today, I've just been approved for the card a second time and was looking forward to getting KFEG status again after meeting the minimum $4000 spend in 90 days of card opening, however a Star Alliance customer representative has said this:
"The Welcome Offer is extended exclusively to new HSBC Star Alliance Credit Card customers. Kindly note that Singapore Airlines applies a policy whereby the activation of Star Alliance Gold Status through this promotion is permitted only once per customer, irrespective of whether the 18-month eligibility period has been fulfilled. Regrettably, this policy is firm and cannot be amended.
For other participating Star Alliance member airlines, the Welcome Offer, including the fast track to Gold Status, remains available to eligible new cardholders, subject to the standard terms and conditions."
I've searched everywhere and can't see this in any T&Cs. Is there any truth to this and does anyone on here have any experience with this?
I had this card when it first launched at the end of 2022 and obtained KrisFlyer Elite Gold. The card was closed at the end of 2023 (HSBC has an exclusion period of 18 months for the Welcome Offer for this product)
So fast forward to today, I've just been approved for the card a second time and was looking forward to getting KFEG status again after meeting the minimum $4000 spend in 90 days of card opening, however a Star Alliance customer representative has said this:
"The Welcome Offer is extended exclusively to new HSBC Star Alliance Credit Card customers. Kindly note that Singapore Airlines applies a policy whereby the activation of Star Alliance Gold Status through this promotion is permitted only once per customer, irrespective of whether the 18-month eligibility period has been fulfilled. Regrettably, this policy is firm and cannot be amended.
For other participating Star Alliance member airlines, the Welcome Offer, including the fast track to Gold Status, remains available to eligible new cardholders, subject to the standard terms and conditions."
I've searched everywhere and can't see this in any T&Cs. Is there any truth to this and does anyone on here have any experience with this?
