Right now I’m in MNL, and have had three SMS messages stating that QF20 taking me home is delayed and I should call 1300 655234 - a number I cant dial from outside Australia(?!)
Of course logically they know I am in MNL, and so can’t call that number ( I tried +61 1300 655234 and +61 300 655234 – neither worked , but then again given the state of the local telephone networks who knows?)
I’ve been dialling the local QF office – for 4 hours now but can only get to their message bank which doesn’t allow indefinite hold and dumps the call after 40 seconds. Clearly they are overloaded and can’t handle the volume of calls. I suspect it’s an office of maybe 1 pax. ( in the past I only ever get Ms Bam)
I look up the Qantas numbers for Australia - 13 13 13 etc and again cant dial these form overseas.
I have 3 phones, 2 computers and a basket of carrier pigeons but still can’t communicate with QF … ( Ok I exaggerated about the birds)
SO - for my first post Help! Best suggestion and I’ll grant you my duty free allowance!
Cheers!
PS suggestion for QF – put more information in the SMS - stating a flight is delayed is not sufficient - for how long? Why? and give us a phone number we can actually call from wherever we are . OR - allow an SMS response – e.g. reply “Y” if you acknowledge the delay and will check in by xx_ time. – other businesses already have such options.
Of course logically they know I am in MNL, and so can’t call that number ( I tried +61 1300 655234 and +61 300 655234 – neither worked , but then again given the state of the local telephone networks who knows?)
I’ve been dialling the local QF office – for 4 hours now but can only get to their message bank which doesn’t allow indefinite hold and dumps the call after 40 seconds. Clearly they are overloaded and can’t handle the volume of calls. I suspect it’s an office of maybe 1 pax. ( in the past I only ever get Ms Bam)
I look up the Qantas numbers for Australia - 13 13 13 etc and again cant dial these form overseas.
I have 3 phones, 2 computers and a basket of carrier pigeons but still can’t communicate with QF … ( Ok I exaggerated about the birds)
SO - for my first post Help! Best suggestion and I’ll grant you my duty free allowance!
Cheers!
PS suggestion for QF – put more information in the SMS - stating a flight is delayed is not sufficient - for how long? Why? and give us a phone number we can actually call from wherever we are . OR - allow an SMS response – e.g. reply “Y” if you acknowledge the delay and will check in by xx_ time. – other businesses already have such options.