How long for QANTAS to reissue e-tickets?

Mac502

Intern
Joined
Nov 1, 2013
Posts
88
Hi all. Have had a number of future bookings changed by QANTAS recently. Some say I don’t need to do anything, some say I have to accept changes but all state I will be issued with a new e-ticket. Many of these while changed in the app, they have not issued new e-tickets with the new details. All changes about 1 to 2 weeks ago?
 

Lynda2475

Senior Member
Joined
May 1, 2009
Posts
6,372
Qantas
Gold
Virgin
Red
Ive had multiple schedule and/or Qantas initiated flight route changes to both paid and award tickets over the last 3 months, some have required me to accept the changes (and I have), others havent but not a single one of them has resulted in me receiving a new e-ticket despite the email from Qantas saying they would.

There is something seriously wrong with the automated ticketing process, if you go into MMB and ask for the ticket to be resent you get one dated before the change with original flight details, yet MMB shows the newer flights.

The last time I actually received a new e-ticket via email was early April, since then nada. I live in fear these never reticketed; thankfully these all involve QF only metal so there will be a huge fuss made at the aiport if I cant check in or board.
 

Dr Ralph

Enthusiast
Joined
Jan 21, 2014
Posts
12,106
Qantas
Bronze
Virgin
Red
Qantas changed my itinerary and notifed me by email on Monday this week. I took no action. New e-ticket received on Wednesday.
 
Last edited:

kpro

Member
Joined
May 26, 2012
Posts
206
This week wasn't great for me in regards to flight changes.
  1. Monday - email regarding flight changes to a domestic booking.
  2. Tuesday - email regarding flight changes to a different domestic booking.
  3. Thursday - email regarding flight changes to a RTW award booking.
None of these so far have resulted in a revised e-ticket being issued, though I'm really only concerned about number 3. Will give it a few days and call up with fingers crossed on the wait and risk of further issues.
 

NZJuniorDoc

Intern
Joined
Jun 5, 2010
Posts
61
In the last few weeks I finally got round to accepting a Finnair time change on a business reward ticket online. New ticket with updated ticket number within 2 hours.

Yesterday qantas changed one of my paid work flights to cause misconnect. Took 3 calls to cape town to speak to someone who actually bothered to look at appropriate options (no, I don't want to fly akl-syd-mel-lax because qf17 is cancelled).

Ticketing done in 8 hours. But came from qantas London rather than the standard pdf. It was a text email with a new ticket number which seems all legit.
 

Mac502

Intern
Joined
Nov 1, 2013
Posts
88
Tried calling Premium Line to ask if it was an issue that I had not received new e-tickets. First question was “do you want to change the booking?”. No, no, please don’t change.

Then went to ask if it was an issue again. “Let me look into the history”. “So flight time is 11 am“(new time).

Yes, I know, do I need an eticket with new flight time or can I use old e-ticket?

”You can just use old e-ticket”.

HU.
 

kpro

Member
Joined
May 26, 2012
Posts
206
Thursday - email regarding flight changes to a RTW award booking.

Here we are only four days later - still no e-ticket and a Qatar segment has fallen off the booking.

Will call up shortly, but QR sure don't waste any time dropping the flight do they?
 

kpro

Member
Joined
May 26, 2012
Posts
206
Called up, they re-added the flight which was still available. Then was advised of some sort of 'complications' and they'd have to call me back later. Not looking good.

Make sure you keep on top of it. I had a reschedule with BA that they didn't ticket and ended up having to get rebooked again on the flight.
I'm on top of it, and well aware of the issues reported in AFF. But you'd think there wouldn't be problems less then a week following a flight change notification. It seems like you'd have to call up immediately after such an email to ensure you keep your flights. That's just not possible for the majority of people. And if you don't have status, it's many hours of waiting each time.
 
Joined
Jun 3, 2014
Posts
626
Qantas
Bronze
Virgin
Red
Here we are only four days later - still no e-ticket and a Qatar segment has fallen off the booking.

Will call up shortly, but QR sure don't waste any time dropping the flight do they?
Call at least once every day until it’s ticketed.
This is the exact same scenario that was the cause of all my (as yet unresolved) problems…
 

porterble

Intern
Joined
Mar 10, 2016
Posts
72
I'm on top of it, and well aware of the issues reported in AFF. But you'd think there wouldn't be problems less then a week following a flight change notification. It seems like you'd have to call up immediately after such an email to ensure you keep your flights. That's just not possible for the majority of people. And if you don't have status, it's many hours of waiting each time.
Yeah, I had called on Saturday midnight to get rebooked, and by Sunday midnight the "hold" had expired and so I had to call up again to get rebooked again. This time the eTicket was waiting for me by the time I woke up.
 
Joined
Jul 4, 2022
Posts
8
Qantas
Bronze
Virgin
Platinum
Hi Folks,

I am new to AFF (wasn't even aware of its existence until about 2 weeks ago). I have a OW RTW reward flight booked through QF for April next year. I am flying on just about every OW airline other than QF! I was sitting here blissfully unaware of any of these issues until I joined this forum. Now I am sh*ting myself that I am going to get an email that requires me to re-ticket? Please excuse my ignorance, I have only ever experienced flight changes where you simply "accept the change" and turn up to the airport with your passport and check in.

So, I am gathering from this forum that with a OW reward, if any of my 9 flights get a time change (which of course will happen as we get closer), I am required to ring Qantas and hassle them for a new ticket? I don't just get an option to "accept change"? Does the email explain that you need to call and request a new ticket? I am just asking because if I wasn't aware of this forum and I received an email saying there was a change, I would just assume that it would be reticketed or itinerary modified automatically..

I'm ducking for cover now...
 

RooFlyer

Enthusiast
Joined
Nov 12, 2012
Posts
20,872
Qantas
Platinum
Hi Folks,

I am new to AFF (wasn't even aware of its existence until about 2 weeks ago). I have a OW RTW reward flight booked through QF for April next year. I am flying on just about every OW airline other than QF! I was sitting here blissfully unaware of any of these issues until I joined this forum. Now I am sh*ting myself that I am going to get an email that requires me to re-ticket? Please excuse my ignorance, I have only ever experienced flight changes where you simply "accept the change" and turn up to the airport with your passport and check in.

So, I am gathering from this forum that with a OW reward, if any of my 9 flights get a time change (which of course will happen as we get closer), I am required to ring Qantas and hassle them for a new ticket? I don't just get an option to "accept change"? Does the email explain that you need to call and request a new ticket? I am just asking because if I wasn't aware of this forum and I received an email saying there was a change, I would just assume that it would be reticketed or itinerary modified automatically..

I'm ducking for cover now...
Belated welcome to AFF @Spoon .

There are a number of different changes to your ticket that could cause you problems. Biggest is if a flight in your itinerary is cancelled by one of the carriers. Or it might be rescheduled such that it conflicts with one of your other sectors.

In these cases you do need to call the call centre to get an alternative. And this is the where the problem comes. First is whether there is an easily substitutable award flight on that other carrier. This can be very difficult. Then, experience by AFF members has shown that the offshore call centres are ( by way of generality) simply incompetent by way of not being properly trained. They can and have had other sectors cancelled because of their mistakes. Their Usual remedy these days it seems is to offer the customer a refund of the cancelled sector which of course is utterly ridiculous ( leaves you stranded mid itinerary) but there’s virtually no way to shift them.

There’s no point stressing over it now - it may or may not happen but if it does I’m afraid the only remedy is to thoroughly read through the relevant threads here on AFF beforehand and then try to address the problem and it comes usually by multiple calls to the call centres in the hope that you get a competent agent.

It is highly unlikely to automatically get reticketed without you hassling them.

This is Qantas today. ☹️
 
Last edited:

porterble

Intern
Joined
Mar 10, 2016
Posts
72
Well i just got done over again. BA cancelled my LHR>EDI leg in 4 weeks time. Would call up but I am currently in transit at the QLounge in Changi and my Telstra SIM is refusing to connect to local mobile telecoms.

Lounge staff are unable to look up the booking for any future flights, only those exfil SIN today.
 

AIRwin

Senior Member
Joined
Apr 13, 2013
Posts
6,728
Qantas
Gold
Virgin
Gold
Well i just got done over again. BA cancelled my LHR>EDI leg in 4 weeks time. Would call up but I am currently in transit at the QLounge in Changi and my Telstra SIM is refusing to connect to local mobile telecoms.

Lounge staff are unable to look up the booking for any future flights, only those exfil SIN today.
Try asking the BA lounge next door?
 

Enhance your AFF viewing experience!

From just $6 we'll remove all advertisements so that you can enjoy a cleaner and uninterupted viewing experience.

And you'll be supporting us so that we can continue to provide this valuable resource :)


Sample AFF with no advertisements? More..
Top