How long for a reward ticket to issue?

[liamg]

Hi all,

I booked an Emirates reward ticket last night, it issued within a few minutes no problem.

An hour later (10pm-ish) I booked a Royal Jordanian-Qatar reward ticket, but it still hasn't issued. The points are gone and it's sitting in my bookings list. How long should I leave it before contacting Qantas?

Thanks.

 

[Mattg]

If it's not ticketed within a few hours then it has likely been placed in a queue for manual processing. It could stay there for over a month, and Qatar Airways is known to cancel award tickets that are not issued within a few days - so I would call Qantas ASAP and request that the booking is manually ticketed while you wait on the line.

 

[fairbasa]

Strange that the points have been deducted but no e-ticket issued. IME they both occur at the same time.

 

[mannej]

Contact them asap. It's fairly urgent and don't let them fob you off.

 

[liamg]

Thanks.

I used the chat mechanism on the Qantas website (which seems like you can't find - you have to wait for it to popup?) because I'd heard it was pretty useless. Wanted to see for myself. Person there said they would issue the ticket and I'll get an emailed itinerary. Didn't get one within 90 minutes, so called Qantas. He said it had been issued and I'd get an email by the end of the day. I guess I'll call back in the evening if not.

On another note - I'm Gold and seems like sometimes I call and get put through to the "Premium" line, and sometimes not. (This was a "not" time.) Any ideas what the criteria is with that? I remember from when I used to be Platinum the service was always better there.

 

[madrooster]

Strange that the points have been deducted but no e-ticket issued. IME they both occur at the same time.

This is incorrect. The PNR gets queued to the frequent flyer automated queue that takes the points out of your account, which then sends it to the actual automated ticketing queue. If no ticket is issued but the points have come out of the account, then that indicates there's something wrong with the booking causing it to fail ticketing.

 

[fairbasa]

So that would reflect my experience, since I've never had one fail at ticketing.

 

[RoMambai]

On another note - I'm Gold and seems like sometimes I call and get put through to the "Premium" line, and sometimes not. (This was a "not" time.) Any ideas what the criteria is with that? I remember from when I used to be Platinum the service was always better there.

I'm lifetime silver and I always seem to get channelled through the priority line which must be one of the few perks that level receives.

 

[liamg]

Thanks all. Had to follow up this morning with Qantas. The very helpful CSR assured me the ticket has been issued emailed me the e-ticket while I was on the phone. A few hours later and the PDF itinerary still hasn't arrived. Wonder where things are falling down...

 

[mannej]

Keep at them. At this stage I'd be calling back as it's urgent. I can't emphasize enough how urgent it is for you to get it ticketed asap.

 

[Pushka]

Qatar has a record of cancellation if not ticketed. Keep on at them.

 

[liamg]

This isn't sufficient, you don't think?

 

[liamg]

Also, I went to the Qatar website, pumped in my itinerary, clicked "print e-ticket" and this is what it spat out. Surely that's fine... no?