I just picked up another one (despite me vowing I wouldn't
), from Europcar CNS. Booked Micra received a Camry Altise. Not bad I guess given the rate for 4 days was somewhere around the $40 a day mark.
I think you're right. It does to a fair degree, come down to staff knowledge on the day. I think Europcar has restricted the really good upgrades we used to get, but it's the staff that seem to be clueless at times as to what the Privilege program is. I've even been told at OOL if I want an upgrade, then book it to start with, when I've queried receiving the base car I've booked. Sure we're not guaranteed an upgrade but when you see a carpark full of vehicles and then pass a holding yard full of them as well, you tend to realise the staff must be a little ignorant to what the program means.