Hmmmmm ...... no pun intended ...but 'the wheels may have fallen off'
Points are just not posting to Velocity of late despite all the correct data being on the bookings / rental agreements etc.
I'm having to do a high number of 'pain in the cough' retro claims of late .......... 'Not happy Jan'
Nothing new! This has been happening for years. I gave up chasing them after a couple of times where they either didn't ever respond or did and told me I wasn't eligible as the rental agreement was in the additional driver's name! Too hard! They make Hertz look good!