How does Accor treat you as an Elite guest?

[markis10]

Great hotel in Canberra. New and modern, rooms good size. On-site parking cheap and includes 4 complimentary tesla chargers which adds value for EV drivers.

The attached Labor club was okay, breakfast very poor quality and worth skipping unless it's free. Would look at other food options next time.View attachment 530746

Stayed a couple of times in last few months as a plat, so I did score a nice bottle of wine and was given a 3PM late checkout. The hotel parking is on the 4th floor and offers access by room key to 16 spots undercover including the chargers other wise it’s out side or down on the club levels. I mainly stay here as it’s handy when you’re towing, certainly would agree breakfast is terrible, even when it’s free!

 

[Tlee]

Status: Explorer+ Diamond
Property: Fairmont Doha
Room booked: Fairmont City View
Received: One Bedroom Gold Suite (3 night)
Welcome Gift: Fruit platter, dates and nuts
Early check-in / late check-out: Arrived an hour earlier than the standard check-in time. The room wasn't ready; Didn't need the late check-out
Comment:

• I got a cup of Arabic coffee and dates at check-in. As the room wasn't ready, the guest relations manager gave me a 15-min tour around the hotel facilities.
• Fairmont and Raffles are connected via an event hall (in the middle). Fairmont SPA is under renovation and guests were invited to use Raffles' - they are not able to bill the service to my room
• The hotel is a popular event destination (e.g. weddings). There were a lot of group guests during my stay.
• Two outdoor and one indoor pools. I quite like the indoor pool one. The gym is quite spacious and well-equipped - I also checked Raffles' gym and can confirm Fairmont's is better.
• I was a bit disappointed about the Gold Lounge. While the team members were lovely, the service offerings for breakfast and canape hours are limited (apart from the drinks). They prepare three hot plates during the evening hours. For the first night, all plates are fried foods - the chef gave me more fried foods after I made a polite comment about the limited variety of foods. Their lounge is more about drinking and quiet space for conversations rather than food. Only a handful of guests showed up in the evening.
• The suite had visible maintenance flaws (carpet stains, dirty windows, disabled toilet controls, housekeeping requests cannot be made through in-room iPad).
• The guests staying at Suite can enjoy breakfast either at the Lounge or at one of their F&B outlets, Vaya. Waiting for a table at Vaya might be required during the peak hours (starting from 8 AM) - Suite guests were encouraged to utilise the Lounge.
• I saw two broken plates being offered to guests to use. The breakfast hours were chaotic. Kids were running around. One of them even licked sugar cubes and put them back in the jar. The team members were overwhelmed by the number of guests.
• I meant to schedule a luggage assistance for check-out but the team member convinced me not to - just give them a call when I'm ready to roll. Funny enough, when I was ready, their line was either busy or no one picked up. After 10-mins trying, I ended up dragging the bags myself.