How does Accor treat you as an Elite guest?

Property: Mercure Port Macquarie
Status: Platinum
Room Booked: queen Room
Room upgrade: none as none available
Rate: standard rate booked off Accor.com
Free internet: Yes, useful as otherwise $25/day)
Welcome drinks: Yes, only 1
Early check in / check out: early check-in at 12pm
VIP treatment: Welcome letter from the GM, checkin seemed very obliging and noted platinum status. Allocated high floor room to minimise street noise
Additional care/notes: platinum dining card works in restaurant for breakfast and dinner. Brekky ends up being $24 for 2 people ($12 each), which is tremendous value for buffet, and you get to order one fresh hot menu item from chef as well.. Eg eggs benedict, omelette, etc. Not the best breakfast I've ever had but passable and for $12 per person can't be beat if you need to eat and go..
 
Property: Sebel manly beach
Status: Platinum
Room Booked: suite queen bed
Room upgrade:not sure but room was more than satisfactory
Rate: Asta pacific members sale
Free internet: Yes
Welcome drinks: no vouchers ....bottle of wine in room
Early check in / check out: early check-in was made available to me, don't know if its normal
VIP treatment: Phone call day before asking expected arrival etc, 1 complimentary Bottled water plus little sweet treat
Additional care/notes: Friendly staff, great location
 
Property: Mercure launceston
Status: Platinum
Room Booked: Superior
Room upgrade: Priviledge
Rate: Members stay and save offer
Free internet: Yes
Welcome drinks: No drinks but bottle of wine in room
Early check in / check out: not required
VIP treatment: 1 complimentary Bottled water plus little sweet treat
Additional care/notes: Friendly staff, service in bar could have been quicker
 
Any knowledge of accessing Accor Platinum benefits if hotel booking made through 3rd party? i.e. Executive Lounge access at Park Plaza Westminster Bridge London?
 
Mate just made gold.
Do you keep your status after 1st year?
He seems to have kept his status..... All stays.... No promo points he claims.
 
Cruiser Elite said:
Yep am aware of Ts & Cs but thought somebody might have actual exp. Hilton is variable - some hotels forbid it some honor willingly - guess we wait and see.
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I recall several years ago someone managed to get points for a third party booking. Apart from that I haven't seen any other recent reports of honouring points or acknowledging status. This topic needs a thread of its own, so we can take advantage of any properties that are that way inclined.
 
Was standing in que behind a plat checking in yesterday. Was politly told no perks available to him as he had booked via 3rd party and a courteous reminder to book direct next time. Me...I got all the perks having booked online
 
How does Accor treat you an an Elite guest?

JohnK seems to do ok via a cash back website. Although technically it's still booking direct. I'm not sure if he's still using that technique.
 
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puppysparkes said:
JohnK seems to do ok via a cash back website. Although technically its still booking direct. I'm not sure if he's still using that technique.
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I book all my Accor, IHG, and SPG bookings via Ebates cashback which connects automatically to the hotels website so bookings are done direct. Get between 4 and 10% cash back 4 times per year
 
Property: Pullman on the Park, Melbourne
Status: Plat (via Amex Platinum)
Room Booked: Superior Room, 1 King Size Bed and Wine Lover's Package (2 reds and 2 whites)
Room Upgrade: Superior Suite? On the 19th floor with garden views. Spa in the bathroom. Also received the 4 wines. :)
Rate: non-refundable $189pn
Internet: yes, didn't use
Welcome drink: yes x 2
Early/late CO: Arrived at 11am. Informed I would be upgraded but the room was not ready. They SMSed me at 1:40pm that the room was ready. Normal check-in is 2:00pm. Late CO not required.
VIP Treatment: Welcome note, access to the lounge, 2-for-1 breakfast (via Accor card)

Chose this hotel because of the other posts noting successful upgrades. Was very happy that my booking was also upgraded. And so was my wife. :) Thank-you to all for the tip to book here.


 
Property: Cairns Pullman
Status: Gold
Room Booked: basic King room
Room Upgrade: apon checkin, hotel had none of my status details attached. Was then upgraded to top floor king room
Rate: not sure
Internet: yes, free
Welcome drink: yes x 2 and nibbles in bar
Early/late CO: not required

First time at this property ( formely Sebel) I could see the booking in my reservations on the Accor site, but hotel did not have any of this info of my status.
Staying here again next week, see if they have my details beforehand.



 
Got a email from Accor stating that I have stayed and earned xx_ amount of points and stayed xx_ amount of nights and that I have been given my Platinum for another 12 months.

OK great I thought, i am already Plat til 8/2016 so another 12 months will take me to 8/2017.

Alas no, they have given me Plat til 4/2017, so its 12 months from now they give, not your anniversary date which really only equates to an extension of 8 months.

Not to worry I guess, better than nothing
 
Property: Playford Adelaide
Status: Platinum
Room Booked: Standard queen
Room Upgrade: Suite
Rate: Members Advance
Internet: yes, free
Welcome drink: Yes: voucher for $25 !!
Other: Bottle of water plus small chockies in room; all room settings per my profile
Early/late check-out: Available, not required

In addition, a 'Welcome back for your second stay ...' letter from the manager. This place has perhaps the best elite recognition of any Accor I've been in.
 
eric2011 said:
Got a email from Accor stating that I have stayed and earned xx_ amount of points and stayed xx_ amount of nights and that I have been given my Platinum for another 12 months.

OK great I thought, i am already Plat til 8/2016 so another 12 months will take me to 8/2017.

Alas no, they have given me Plat til 4/2017, so its 12 months from now they give, not your anniversary date which really only equates to an extension of 8 months.

Not to worry I guess, better than nothing
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Take it, as you say better than nothing. I hope I get that offer!
 
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RooFlyer said:
Property: Playford Adelaide
Status: Platinum
Room Booked: Standard queen
Room Upgrade: Suite
Rate: Members Advance
Internet: yes, free
Welcome drink: Yes: voucher for $25 !!
Other: Bottle of water plus small chockies in room; all room settings per my profile
Early/late check-out: Available, not required

In addition, a 'Welcome back for your second stay ...' letter from the manager. This place has perhaps the best elite recognition of any Accor I've been in.
Click to expand...

That hotel does it well. Except when the welcome letter called me Mr Blackcat... :eek:
 

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