How does Accor treat you as an Elite guest?

Joined
Feb 20, 2009
Posts
332
Property: The Grand Melbourne
Status: Gold
Room Booked: Two bedroom apartment
Room upgrade: No
Rate: Prepaid with breakfast included
Free internet: Yes
Welcome drinks: Yes for four
Early check in / late out: Yes 11am but room not ready for an hour / 4pm check out great after swim & late shower.
VIP treatment: Staff seemed to be more attentive than previous visits. Packed the car at departure & left it at the front until we left for the airport at 7pm.
Additional care: Had a room problem with the previous guests having sabotaged the TV & turned the air-conditioning to zero - easy to fix - but the next day we had exploded drink bottles in fridge - they had turned the fridge to zero. Fridge was cleaned drinks replaced - 2 of ours & 3 minibar - also a bowl of fruit & a bottle bubbly complementary.
 

qwerty123456

Junior Member
Joined
Jan 30, 2014
Posts
15
Property: Harbour Rocks Hotel (Sydney)

Room booked: Standard room

Room upgraded/type: Yes - to Studio

Rate: Advance purchase $225

Free internet: Yes

Welcome drink: Yes - Comp bottle of water and apple on desk

Early check in/late out: Checked in about 11am, checked out 12pm

VIP treatment: None

Access to executive lounge (if existing): N/A

Additional care: None

General comments: Staff were very friendly and attentive. Restaurant dinner menu choice was on the small side but the food good and staff made wine suggestion for my chosen dish. Breakfast range pretty average, especially given the price.

First time stay here - I mostly stay at Pullman Hyde Park but they wanted around $650 for a standard room due to the activities in Hyde Park. Hotel has character but not my first choice for business use only due to location and my business needs.

Located in the Rocks it's well suited to leisure. My upgraded room was on the 3rd floor with glimpses of the Opera House after a massive cruise liner left berth. Note there is no lift except the dumb waiter - if you have trouble with your key card (my door had a flat battery) you'll be sure to burn those calories consumed at dinner :).

There is no onsite parking - Wilson's Parking is used across the road....self park and have your ticket validated at the hotel. It's $45/day and hourly amounts for less than a full day. If you come and go more than once then each visit counts as a separate ticket and fee (the clock restarts).
 

Duffa

Established Member
Joined
Aug 18, 2011
Posts
1,269
Property: Sydney Pullman Hyde Park

Room booked: 2x Standard - 4 Pax

Room upgraded/type: Yes

Rate: Advance purchase $213 inc. restaurant breakfast

Free internet: Yes

Welcome drink: Yes - 4x coughtail vouchers

Early check in/late out: Both

VIP treatment: Cheese platter and bottle of wine in both rooms

Access to executive lounge (if existing):Yes; for both rooms

Additional care:Can't think of anything else

General comments: Very happy
 

Wezza

Member
Joined
Nov 20, 2010
Posts
223
Property: Sydney Pullman Hyde Park

Room booked: 2x Standard - 4 Pax

Room upgraded/type: Yes

Rate: Advance purchase $213 inc. restaurant breakfast

Free internet: Yes

Welcome drink: Yes - 4x coughtail vouchers

Early check in/late out: Both

VIP treatment: Cheese platter and bottle of wine in both rooms

Access to executive lounge (if existing):Yes; for both rooms

Additional care:Can't think of anything else

General comments: Very happy

Good to read. Looking at booking this hotel for a short stay in March. :D
 

yohy?!

Established Member
Joined
Nov 30, 2009
Posts
4,504
Qantas
Silver
Property: Pullman cairns international

Room booked: standard

Room upgraded/type: No

Rate: Advance purchase

Free internet: Yes

Welcome drink: 2 vouchers plus bottled water

Early check in/late out:

VIP treatment: chocolate cake in room to celebrate impending silver status qualification during stay

Access to executive lounge (if existing): no

Additional care: no

General comments: 82 points short of silver and full benefits still offered
 
Joined
May 1, 2013
Posts
117
Qantas
Platinum
Property: Sofitel Moorea Beach Resort

Room booked: LBB

Room upgraded/type: Yes, OWB

Rate: Asia pacific sale 40% with breakfast

Free internet: Yes.

Welcome drink: yes plus bottled water in room ( not replaced ,)

Early check in/late out: N/A

VIP treatment: fruit platter in room, welcome letter, complimentary 'spot the fish' waterproof book

Access to executive lounge (if existing): N/A

Additional care: Most staff greeted me by name after 1 day.

General comments: Platinum/ advantage plus. Service spotty but excellent when you got it. Had to check bill, free internet charged ( removed no prob ,) advantage plus discount not applied to meals ( removed a bit more of a hassle but no prob )

K
 

puppysparkes

Established Member
Joined
Sep 29, 2011
Posts
1,602
How does Accor treat you an an Elite guest?

Property: Sofitel Brisbane

Status: Gold

Room booked: Superior room 1 King bed city views with breakfast.

Room upgraded/type: Not sure tbh. I didn't think superior rooms on the 21st floor had Nespresso machines?

Rate: Advance purchase/last minute due to fumigated apartment

Free internet: Didn't ask

Welcome drink: Yes/2 drinks at Thyme bar.

Early check in/late out: not offered and not needed.

VIP treatment: none noted for 1 night only.

Access to executive lounge (if existing): na for this property to the best of my knowledge.

Additional care: none noted for 1 night only.

General comments: Check in was smooth and friendly despite a tour bus ahead of me.
 

jetlagger

Established Member
Joined
Sep 19, 2011
Posts
2,271
Property: Sofitel Brisbane

Status: Gold

Room booked: Superior room 1 King bed city views with breakfast.

Room upgraded/type: Not sure tbh. I didn't think superior rooms on the 21st floor had Nespresso machines?

Rate: Advance purchase/last minute due to fumigated apartment

Free internet: Didn't ask

Welcome drink: Yes/2 drinks at Thyme bar.

Early check in/late out: not offered and not needed.

VIP treatment: none noted for 1 night only.

Access to executive lounge (if existing): na for this property to the best of my knowledge.

Additional care: none noted for 1 night only.

General comments: Check in was smooth and friendly despite a tour bus ahead of me.

how is the room nowadays?
 

DC3

Senior Member
Joined
Jan 8, 2010
Posts
7,055
Qantas
Platinum
SOFITEL Brisbane may as well not have an EL as far as ACCOR status access is concerned, from my understanding. Happy to be corrected.
 

Eggsbenedict

Member
Joined
Nov 28, 2013
Posts
405
SOFITEL Brisbane may as well not have an EL as far as ACCOR status access is concerned, from my understanding. Happy to be corrected.

Yep! They are pretty specific about Status not worth squat for entrance I've not heard of anyone being comped access due to status.
 

puppysparkes

Established Member
Joined
Sep 29, 2011
Posts
1,602
Currently at the bar, I'll post pics later. Apparently there are many musicians around. I'm just happy with the scenery.

ImageUploadedByAustFreqFly1425186562.144883.jpg
It appears I was upgraded to a luxury room. (Unannounced). I hung up the phone from requesting a bucket of ice, literally 30 seconds later there was a knock at the door fulfilling my request. Breakfast in the morning was awesome. My plate was swimming in hollandase sauce (self service). I received a macchiato shot soon after. The Zimbabwe cricket team were taking relatively healthy options. I was rather disheveled from the previous night. It was noted and they gave me a quiet corner.
 

yohy?!

Established Member
Joined
Nov 30, 2009
Posts
4,504
Qantas
Silver
Property: Pullman Melbourne On The Park
Status: Gold
Room Booked: King Standard
Room upgrade: Yes - King with MCG view
Rate: Corporate, no breakfast
Free internet: Yes had to ask
Welcome drinks: Not offered
Early check in / late out: Yes 10am
VIP treatment: Offered room change following request for vacuuming which was incomplete
Additional care: None
 

yohy?!

Established Member
Joined
Nov 30, 2009
Posts
4,504
Qantas
Silver
Property: Mercure Gold Coast Resort
Status: Gold
Room Booked: Standard King
Room upgrade: No - placed in furthest block from reception with minimal outlook but room was refurbished to a good standard
Rate: Best available
Free internet: Yes, had to ask
Welcome drinks: Yes for two
Early check in / late out: Yes 12pm, out 2pm
VIP treatment: Welcome card for GM with chocolates in room
Additional care:
 

edman

Member
Joined
Apr 11, 2007
Posts
440
Property: Pullman King George Square (Brisbane)
Status: Platinum
Room Booked: Deluxe
Room upgrade: Generally yes, either club room or balcony room
Rate: Best available
Free internet: Yes

Welcomedrinks: Yes x 2
Early check in/ late out: Yes 5pm
VIP treatment:Bottle of wine and note from the manager, executive lounge
Additionalcare:

Property: Novotel Melbourne on Collins
Status:platinum
Room Booked: Standard
Room upgrade: Yes,deluxe
Rate: Best available
Free internet: Yes

Welcomedrinks: Yes x 2
Early check in/ late out: 3pm
VIP treatment: priority check in line, nothing else I could determine
Additionalcare:

Property: Novotel Brisbane
Status: Platinum
Room Booked: Standard
Room upgrade: none
Rate: Best available
Free internet: Yes

Welcomedrinks: Yes x 2
Early check in/ late out: none offered or required
VIP treatment: nothing else I could determine
Additionalcare: none

Property: Novotel Hong Kong Nathan Rd
Status:platinum
Room Booked: superior
Room upgrade: no
Rate: Best available
Free internet: Yes

Welcomedrinks: Yes x 2
Early check in/ late out: not available
VIP treatment: executive lounge, bottled water (but this is standard in most HK hotels so not sure ifthis is VIP)
Additionalcare:

Property: Sofitel Los Angeles at Beverly Hills
Status:platinum
Room Booked: superior King
Room upgrade: no
Rate: Bestavailable
Free internet: Yes

Welcomedrinks: Yes x 2
Early check in/ late out: 2pm
VIP treatment: welcome snack (fresh croissant/doughnut hybrid), bottled water daily,chocolates
Additionalcare:

Property: Novotel Sydney Central
Status:platinum
Room Booked: Standard
Room upgrade: no
Rate: Bestavailable
Free internet: Yes

Welcomedrinks: Yes x 2
Early check in/ late out: none offered or requested
VIP treatment: nothing else I could determine
Additionalcare:

Property: Swanston Melbourne Grand Mercure
Status:platinum
Room Booked: standard
Room upgrade: none
Rate: Best available
Free internet: Yes

Welcomedrinks: Yes x 2
Early check in/ late out: not available
VIP treatment: nothing else I could determine
Additionalcare:
 
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Joined
Mar 10, 2013
Posts
153
Property: Pullman Reef Casino Hotel
Status: Gold
Room Booked: Junior Suite
Room upgrade: Not applicable
Rate: Escape & Save
Free internet: Yes
Welcome drinks: Yes for two
Early check in / late out: in not required, out 4pm
VIP treatment: Pre stay phone call from GM, welcome card from GM with chocolate in room, bottled water and chocolates daily
Additional care:
 

yohy?!

Established Member
Joined
Nov 30, 2009
Posts
4,504
Qantas
Silver
Property: Pullman Melbourne On The Park
Status: Gold
Room Booked: King Standard
Room upgrade: Yes - King with MCG view
Rate: Corporate, no breakfast
Free internet: Yes had to ask
Welcome drinks: Not offered
Early check in / late out: Yes 10am
VIP treatment: Offered room change following request for vacuuming which was incomplete
Additional care: None

The same this week but now they have prepared loyalty packs which gave me two welcome drinks (valid for coughtails) plus internet vouchers. Still crying out for refurb and spotty housekeeping, can't wait to switch to Sheraton next week...
 

OzEire

Established Member
Joined
Aug 4, 2013
Posts
1,365
Pullman Melbourne Albert Park

Booked std room, upgraded to Suite

Club pack was pre-prepared so checkin was a breeze

Free internet in-room, multi device

Free drink voucher for main bar

Exec lounge (had to ask and have room key re-cut)

Lounge was closing as I arrived but host offered a drink anyway. Also agreed to make breakfast before normal lounge opening time since I have an early start. Great service.
 

sycokid

Intern
Joined
Aug 5, 2014
Posts
90
The same this week but now they have prepared loyalty packs which gave me two welcome drinks (valid for coughtails) plus internet vouchers. Still crying out for refurb and spotty housekeeping, can't wait to switch to Sheraton next week...

Pullman Melbourne Albert Park

Booked std room, upgraded to Suite

Club pack was pre-prepared so checkin was a breeze

Free internet in-room, multi device

Free drink voucher for main bar

Exec lounge (had to ask and have room key re-cut)

Lounge was closing as I arrived but host offered a drink anyway. Also agreed to make breakfast before normal lounge opening time since I have an early start. Great service.

Bit like chalk and cheese really ! Surely there can't be that much differences ???? Are yous both Platinum LCAH can i ask ?
 
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