How can I get rid of creditshield?

[vandy]

I can't find any information on the citibank website... I want to get out of the creditshield because i'm paying about $20 a month for it now I use the card more. Tried calling up but got stuck on hold so I figured I would ask here first

 

[serfty]

You will need to call - be prepared to wait a while and then have them try to talk you out of it when finally answered. Keep a pen and paper ready to write down details.