How bad is Citibank customer service??

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The free Wine offer is excellent, as is their Overseas Travel Inusurance they offer on the Platinum and upwards cards (in comparison to other Platinum Card TI PDA's I've read), and the price match offer they have going currently with the Qantas FF program for Citibank points, which makes the card essentially a high earning Qantas Card. (well while they keep that program running :) ).

The only thing that is lacking is (excluding restauarants), their Bonus partners. Not much to choose from and even though there is an ad showing B&O as a bonus partner it isnt under the shopping tab so it makes you wonder if that ad is current or whom else could be missing from the list.
 
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The free Wine offer is excellent, as is their Overseas Travel Inusurance they offer on the Platinum and upwards cards (in comparison to other Platinum Card TI PDA's I've read), and the price match offer they have going currently with the Qantas FF program for Citibank points, which makes the card essentially a high earning Qantas Card. (well while they keep that program running :) ).

The only thing that is lacking is (excluding restauarants), their Bonus partners. Not much to choose from and even though there is an ad showing B&O as a bonus partner it isnt under the shopping tab so it makes you wonder if that ad is current or whom else could be missing from the list.

IHG is a bonus partner (Crowne Plaza, Holiday Inn, Intercontinental, etc.) @ 3 bonus points per $; but we are getting a little off topic.
 
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