HIX MCY rebranding to HI MCY

[markis10]

The HIX in Maroochydore is becoming a Holiday Inn today, no more free breakfast!

 

[Mr_Tee]

Gee that's a shame. The free breakfast was a bit of a drawcard for this property from my perspective.

I have stayed at this property twice and it is a good option. Although the location is not the most ideal, however, if you are there as a tourist it is easily fixed if you hire a car to get around or use the easy and convenient public transport options.

 

[Bundy Bear]

I have a future booking and sad that its no longer includes breakfast

 

[markis10]

They may honor breakfast for existing bookings, I will talk to the GM tonight. This hotel has always been closer to a HI than a HIX with its pool and large number of suites, most of which are sub junior standard. They have started charging a bond on checkin of $100 which annoys me, and previously room service was prepaid via QR code, so hopefully that’s gone, if I am going to get ripped off because I am lazy at least give me points goddamit!

 

[Aeryn]

I have a booking for a stay there in just over 3 weeks, ive received no notice of the change or loss of breakfast. I think this is poor form. They would have known this was going to happen for at least 6 months this should have been advised up front (especially to members).

I would have booked elsewhere had i known this. The free breakfast was why i booked as there are slim pickings in area and we will be car-less on a long weekend as have a 50th Birthday to attend; and have also booked day trips with early pickups meaning there will be no time to go hunting for a cafe.

I Just looked and there arent other options now at a reasonable price so close to say (we booked last year, and its botys school holidaysand a long weekend).

I will be writing a complaint if free breaky is not honoured - they cant just take away an inclusion which was publicised when i booked and paid. Its not like rebranding will make the rooms any nicer, just a pure cash grab. Very poor form.

 

[Mr_Tee]

The HIX in Maroochydore is becoming a Holiday Inn today, no more free breakfast!

@markis10 Where did you actually see this announcement?? The IHG website still has it as a HIX with free breakfast and no news of a rebranding.

 

[markis10]

@markis10 Where did you actually see this announcement?? The IHG website still has it as a HIX with free breakfast and no news of a rebranding.

The GM told me this morning when I asked why the branding had been removed from the building.

 

[Mr_Tee]

The GM told me this morning when I asked why the branding had been removed from the building.

Ah Ok. Well that would be pretty definite then. It's a shame that the IHG website doesn't disclose this at all. Anyone who booked today on IHG.com will still see it as a HIX with free breakfast. If they tried to take that away after booking they could wind up in trouble with the ACCC etc.

 

[Aeryn]

We will be very clear at check-in we expect free breakfast to be honoured, if it isnt yes we will be contacting consumer affairs as it is a clear case of bait and switch. You cant take money for a specific room type and inclusion and then not deliver it.