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Hilton Honors

twiningb

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Sep 2, 2015
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I have a basic king room booking at the Hilton Sydney for two nights, arriving this Friday.

I booked through Amex Fine Hotels, and have Honors Gold status (through Amex). Each of these should entitle me to a room upgrade if available. My last time booking at a Hilton property through FHR, it was the Conrad Tokyo and I got upgraded from the base city-view room to an exec bay-view room with lounge access, which was at least two or three room classes' worth of upgrades.

I have stayed at Hilton Sydney once previously, just over a year ago, when I managed to do a room search at the time when they had the same room rate across every room in the house, so I booked a huge suite at around $400 (which to their credit they honoured).

I'll be flying in from MEL on Friday evening, so expecting a hotel arrival around 21:00. What's the best strategy to maximise my upgrade chances?

  1. Check-in through app, or in person?
  2. Better to check-in early in day (or even previous day), or leave it until I'm en route?
  3. Are they likely to proactively offer the upgrade, or will I need to ask for it?
 

earlyriser

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Jul 6, 2015
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I have a basic king room booking at the Hilton Sydney for two nights, arriving this Friday.

I booked through Amex Fine Hotels, and have Honors Gold status (through Amex). Each of these should entitle me to a room upgrade if available. My last time booking at a Hilton property through FHR, it was the Conrad Tokyo and I got upgraded from the base city-view room to an exec bay-view room with lounge access, which was at least two or three room classes' worth of upgrades.

I have stayed at Hilton Sydney once previously, just over a year ago, when I managed to do a room search at the time when they had the same room rate across every room in the house, so I booked a huge suite at around $400 (which to their credit they honoured).

I'll be flying in from MEL on Friday evening, so expecting a hotel arrival around 21:00. What's the best strategy to maximise my upgrade chances?

  1. Check-in through app, or in person?
  2. Better to check-in early in day (or even previous day), or leave it until I'm en route?
  3. Are they likely to proactively offer the upgrade, or will I need to ask for it?
As a Gold member, I wouldn't be too worried about it and just keep your fingers crossed when you check-in. I'm Diamond and don't expect much when I stay here (9-10 stays per year). I go for the breakfast, lounge and gym.
 
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DC3

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I have a basic king room booking at the Hilton Sydney for two nights, arriving this Friday ...

... I have stayed at Hilton Sydney once previously, just over a year ago, when I managed to do a room search ...

...What's the best strategy to maximise my upgrade chances?

  1. Check-in through app, or in person?
  2. Better to check-in early in day (or even previous day), or leave it until I'm en route?
  3. Are they likely to proactively offer the upgrade, or will I need to ask for it?
Expect the app to not offer you anything much. The app for Hilton Sydney rooms is woeful anyway. Hard to make much sense out of it. In any case, many rooms are no different to others, just on a higher floor and a different view. Your late night arrival will not really benefit from either of those.

The EL has temporarily relocated to level 4 (above Glass Brasserie) for your Gold breakfast, due to room refurbishments on level 36. Hopefully you get an ”Executive“ room upgrade and therefore get the Glass breakfast. Proper coffee = $5.

As far as check-in goes, I never use the app as it seems to leave me in the room type that was booked. Although others have reported differently. The only issue is that if arriving late, the ”best“ rooms may have already been given away. Difficult choice.

Expect to be told that they have already upgraded you, although these are usually unimpressive upgrades (a few floors higher, maybe), but you never know your luck.

Edit: When I last stayed, in December, the room had been given a nice refresh.
 

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