Hertz points now expiring after 12 months!!

[Happy Dude]

My points (>3000) had also disappeared.

When I called, the agent said that the account has to have activity within 18 months. I played dumb and said "That's what I thought too!!", knowing that I had rented just over 12 months ago. Agent then said he'll talk to a supervisor, who then took over and explained that it had been reduced to 12 months in October. She had great sympathy for my situation and agreed that "some notice would have been nice".

Anyway, she re-applied the lost points and also made a new booking for me. It looks like the points have stuck but I have 6 months to use the points, and the points from my latest booking have been added.

Honestly, I can't fault Hertz - other than the poor communication. I've never had a problem with them but will happily use others if their pricing is too high. I would have been mad as hell if I'd lost the points because I made bookings using the recent Amex Thrifty deal that could have been Hertz bookings had I known about the new expiry rule.

Perhaps my experience is limited to a good branch? I tend to rent from Mitchell (ACT) and they're very good at acknowledging PC benefits. It's also easy to park my (wife's old) car there overnight. They have recently added a Thrifty franchise for some reason and now there's usually lots of vehicles available, but not much "premium". However, my rental last week didn't have a suitable car available online and that was a second bird killed during the above phone booking.

 

[adamc]

Can you even redeem your points for any rental at all? Points seem worthless.

 

[Cubiscus]

FINALLY back in business so to speak. Only place I got joy out of was the Hertz facebook (not the Australia one).

 

[IH8Qantas]

I have been trying to redeem hertz points to get rid of them...but not what when or were I try and rent a vehicle with points I get the "There are no rewards currently available for your date/time/location". Seems like Hertz is trying to scam people with lots of points out of being able to use them

 

[Cubiscus]

Yep the availability seems very poor. I'm trying for bookings a year out in off season and I get that message.

 

[IH8Qantas]

Yep the availability seems very poor. I'm trying for bookings a year out in off season and I get that message.

Make it more and more seem that Hertz is trying to scam people out of being able to use points

 

[tdimdad]

Ha, came here with the very same question: where is the reward availability???
Anyone had any luck with it recently? What was your secret sauce for it?

 

[lovestotravel]

Can you even redeem your points for any rental at all? Points seem worthless.

Never cared about the points to be honest

 

[Flashback]

Ha, came here with the very same question: where is the reward availability???
Anyone had any luck with it recently? What was your secret sauce for it?

View attachment 356504

Use the app, works every time for me.

Most recent redemption was 2 weeks ago out of LGW.

 

[Happy Dude]

Use the app, works every time for me.

Most recent redemption was 2 weeks ago out of LGW.

Can you show us where the option to use points is on the app? I can't see any option to redeem points or use points a payment.

 

[Flashback]

Can you show us where the option to use points is on the app? I can't see any option to redeem points or use points a payment.

Tap the toggle on the Reservere a Car page.

 

[Happy Dude]

Tap the toggle on the Reservere a Car page.
View attachment 356722

There must be regional apps. The reservation page ("Make a reservation" on the opening page) I see in the app I downloaded in Aus, doesn't look like that. The other links in the app (eg from the "My Rentals" tab, lead to the same reservation page, which doesn't give an option to use points.

I have been liaising with Hertz about the lack of availability and they've been pretty useless. Apparently only Corporate locations participate, so avoid trying to use points at licensee branches. Also, codes, coupons and the like may also affect availability, even though some are auto-loaded when you log in (go figure).

They refuse to address my basic question of why I can't a find a single day for any car type at any time at any location in Australia.

 

[Flashback]

Yes, the need for Corporate locations is a biggy with the program. The same goes for earning too, only certain locations / countries I.e., my upcoming rental in Slovenia earns nothing, but then were the best option available at the time so still using them. I just go BFOD these days and book what I want to drive. Any upgrade is a bonus but not expected and often not wanted e.g., where it is a much bigger car!