sinophile888
Active Member
- Joined
- Mar 17, 2008
- Posts
- 830
My son has contacted me to see if I can find out his best course of action. These are parts of his emails.
Message 1 (19/04/14)
We landed this morning, caught a taxi to the resort and on arrival were told they had double booked and were going to send us to a different place they owned. Which rather than being a beach resort, is a long stay apartment on a lagoon. They offered free dinners, so I countered with a full refund and free accommodation at the other place, which they've accepted.
Message 2 (23/04/2014)
The owner is now trying to renege on the offer of full refund, offering us nothing. Can you do your thing and research what we can do (if anything). It's illegal in Australia, but I've no idea about here in Vanuatu.
We booked through hotels.com who then book through Expedia.
Can you also find out what happens if I cancel my credit card, ie can they still charge me for the dinners we have if I've cancelled it, but they have my details from previously? It's my nab cc I booked with and I'm thinking of just leaving without checking out and settling the costs, if he doesn't come through with the refund.
I am currently on line with hotels.com and they are looking into the situation.
Does anyone have any suggestions for us?
Thanks in advance.
Message 1 (19/04/14)
We landed this morning, caught a taxi to the resort and on arrival were told they had double booked and were going to send us to a different place they owned. Which rather than being a beach resort, is a long stay apartment on a lagoon. They offered free dinners, so I countered with a full refund and free accommodation at the other place, which they've accepted.
Message 2 (23/04/2014)
The owner is now trying to renege on the offer of full refund, offering us nothing. Can you do your thing and research what we can do (if anything). It's illegal in Australia, but I've no idea about here in Vanuatu.
We booked through hotels.com who then book through Expedia.
Can you also find out what happens if I cancel my credit card, ie can they still charge me for the dinners we have if I've cancelled it, but they have my details from previously? It's my nab cc I booked with and I'm thinking of just leaving without checking out and settling the costs, if he doesn't come through with the refund.
I am currently on line with hotels.com and they are looking into the situation.
Does anyone have any suggestions for us?
Thanks in advance.