had probelms with jetstar?

[dude_mcdude]

On a recent flight from Japan I had some problems with my Jetstar flight and was so angry at the service and responses I got when trying to make a complaint that I wanted to vent my anger online.
When searching the net for somewhere to express my Jetstar complaint I noticed that there were jetstar complaints on many forums but no centralized place for all jetstar complaints.
So I created one at:

dontflyjetstar , com

Please if you have a complaint about jetstar, post your story at the above website.
Hopefully this will get enough attention that Jetstar actually do something about their poor service.

 

[harvyk]

Just out of interest, whilst the story posted on your site (I'm assuming it's you in the story) is pretty bad, is this your one and only Jetstar flight or have you flown with them before, and thus this is a known pattern?

I'm sure if you ask around here people will have far worse stories involving just about every carrier under the sun.

IMHO whilst JQ are far from perfect, it sounds a little like you got a dud flight (we all get them from time to time, even the members here who love to be on a plane more than anything else will remember a time when they just wanted the horror to end).

 

[gilby08]

Lol sounds like that guy, with the virgin blue blog.

 

[dude_mcdude]

Just out of interest, whilst the story posted on your site (I'm assuming it's you in the story) is pretty bad, is this your one and only Jetstar flight or have you flown with them before, and thus this is a known pattern?

I'm sure if you ask around here people will have far worse stories involving just about every carrier under the sun.

IMHO whilst JQ are far from perfect, it sounds a little like you got a dud flight (we all get them from time to time, even the members here who love to be on a plane more than anything else will remember a time when they just wanted the horror to end).

It is my story on the site and yes it was my first flight with Jetstar. It's not the flight or the flight cancellation that I have a problem with, it's the way the whole matter was handled.
I created the site to try to draw attention to the fact that so many people have problems with Jetstar and create a centralized place for people to read complaints before making the decision to fly Jetstar.

 

[harvyk]

Fair enough,

Whilst I'm not going to stand here and defend JQ (they are big enough to do that themselves) they are also a LCC, which means that I am surprised they even gave you a hotel for the night. Quite a few LCC's would have simply said "write into our customer service center and request a refund which will take 4 to 6 weeks" (TT is well known for doing that) and then make your own way back home.

As for the issue with bringing smokes back through customs, well yes JQ did drop the ball in giving back your DF, but once you had entered AU without your DF then customs duty would have applied. (Duty free is limited to what you bring into the country at the time of travel)

As I said, I'm not defending them, they should have done better, it sounds like quite an ordinary experience, however just about every member on this board would have a similar horror story of an airline (or airline employee) dropping the ball. It's just unfortunate that it was your first flight with them.

PS, did you take out travel insurance? I'm pretty sure your $200 train trip could be claimed back through TI as it was an unexpected expense.

 

[gilby08]

It is my story on the site and yes it was my first flight with Jetstar. It's not the flight or the flight cancellation that I have a problem with, it's the way the whole matter was handled.

I created the site to try to draw attention to the fact that so many people have problems with Jetstar and create a centralized place for people to read complaints before making the decision to fly Jetstar.

But in your story, you say that everyone was helpful in what they were doing?? Seems a bit contradictory there
they always seemed to help me and do what they had the power to do

If you are complaining about the IVR they have, that's really not an issue at all. Really an extra 5sec to push another option?
As for the 72hr thing, well they contacted you within 72hrs, that's pretty bloody good for an airline.
And i don't agree with you criticizing their use of an ""Indian"" call centre, why does that matter one bit?

Also here is a more fair and balanced forum for you to read and for other people to place comments: http://www.airlinequality.com/

 

[BAM1748]

Your travel insurance should cover all out of pockets, sounds like Jetstar as a LCC did what it could. Maybe they could have provided a bus to the new departure point but this sort of suggestion is 20/20 hindsight stuff.

Based on your experience with Jetstar, I'd suggest to you never fly Tiger.

 

[dajop]

PS, did you take out travel insurance? I'm pretty sure your $200 train trip could be claimed back through TI as it was an unexpected expense.

Some TI policies actually exclude mechanical problems (airline fault, and the theory goes that airline should compensate for it).

 

[samh004]

Lol sounds like that guy, with the virgin blue blog.

don’tflyjetstar, velocitysucks, what’s next?

After one return flight, and only one leg going bad, it does seem you’re rather quick to condemn the airline. There were a few stuff-ups, but certainly not the worst I’ve seen.

Regarding your upgrade issue, it’s a known issue from Japan and isn’t JQ’s fault but a restriction put in place by the government IIRC.

Regarding your duty free, I’d have kept my smokes and/or alcohol in my bag and not given them back in. And I’d assume the slip of paper was so you could collect them on your way back through Osaka airport, but you chose to head to Narita, so they didn’t know what you were on about. Simple mix up. And as has been mentioned in a comment on your website, they weren’t taken off you by JQ.

I guess the thing to remember is, if you fly a cheap airline on cheap fares, there’s more chances of it all going pear-shaped when it goes wrong. Some like to take that risk, others have no choice.

 

[BAM1748]

Chartis (one of the largest TI's in the world, previously AIG) allows $1000 per individual for travel delay.

If you went with one of the regular TI's you'd be fine.

dajop - can you name a couple of the TI's who don't cover travel delays, so I can include them on my "do not use" list of travel suppliers.

Matt

 

[gilby08]

don’tflyjetstar, velocitysucks, what’s next?

After one return flight, and only one leg going bad, it does seem you’re rather quick to condemn the airline. There were a few stuff-ups, but certainly not the worst I’ve seen.

Lol TigerTantrums??!

I personally think that JQ need to re-educate their customer base, by saying that they are a LCC.

 

[mannej]

QBE definitely do not cover mechanical delays.

Columbus cover mechanical delays over 6 hours long.

*HBF will only cover delays over 6 hours long also

They are the only 3 that I have experience with.

 

[dajop]

dajop - can you name a couple of the TI's who don't cover travel delays, so I can include them on my "do not use" list of travel suppliers.

It's not that they don't cover travel delays, it's that they exclude such coverage if caused by a mechanical problem. I was given denied a claim once on this basis - I can check who it was in my files at home, although things may have changed since then.

 

[gilby08]

To the OP once again and into reply to the post you made on your website.
It is an actual fact that jetstars call centre is not located in india as you believe, as the previous poster stated they have a callcentre in melbourne and in malaysia. Please listen to others and take their feedback as the members on here are alot more knowledgable than you are in regards to travel. But if you don't believe me either head to Welcome to Salmat SalesForce - Customer Development and head to jobs and head to malaysia.

 

[ric_melb]

I must be missing something here. Flight gets delayed/cancelled.
New flight is available, albeit from a different airport.
Unclear, but it appears Jetstar offer to pay for train tickets.
$20 worth of cigarettes get delayed in transit and are then subject to customs duty. (Just forget them, what's $20.)

All this prompts someone to start a website complaining.
There must be better things to do in life.

 

[gilby08]

I must be missing something here. Flight gets delayed/cancelled.
New flight is available, albeit from a different airport.
Unclear, but it appears Jetstar offer to pay for train tickets.
$20 worth of cigarettes get delayed in transit and are then subject to customs duty. (Just forget them, what's $20.)

All this prompts someone to start a website complaining.
There must be better things to do in life.

And that one of the options on the jetstar ivr wasn't working, but then did by pressing another option.
Really why pay for a domain and also hosting for this 'story'?

 

[munitalP]

I must be missing something here. Flight gets delayed/cancelled.
New flight is available, albeit from a different airport.
Unclear, but it appears Jetstar offer to pay for train tickets.
$20 worth of cigarettes get delayed in transit and are then subject to customs duty. (Just forget them, what's $20.)

All this prompts someone to start a website complaining.
There must be better things to do in life.

+1 here, I fly lots and lots of JQ flights, I expect nothing more than a seat, that's all I get. People flying LCC and expecting more need to experience Ryan or similar. Basing a website on 1 flight JQ screwed up on - HOLD ON - where's the JQ screw up? This continous JQ bashing (and ocassionally DJ bashing) is boring, is there a filter admin can put in place?

 

[ejb]

The time taken to create these websites is surely wasted as no one would even care.

Perhaps they have other reasons for creating them, perhaps hoping for hush money??

I don't know but I would not be wasting time with these websites.

ejb