Great Qantas Experience

[NVRENUF]

So had one of those first world problems . First flight out of Perth to Sydney.
Previously messaged and got confirmation the Lounge was open an hour before first flight.
Being 4:15am.

How ever when I arrived, Qantas Club had a sign that stated
opens at 6am and to goto Business lounge. Go to business lounge and sign in front of that door saying it opens at 4:45,
essentially my boarding time lol. So being a little annoyed, even though we all know the offerings out side of lounge
are better than in side. How ever it's principle considering the huge fee per year we pay for the service.

I messaged their Facebook page. Now I did this privately, as I am not one to make a fuss in public.
And even my personal message to them was respectful. But just explained my disappointment that it wasn't
open and the fee I pay etc.

Got a response saying someone will contact me. Had a phone call from the lounge manager in Perth.
What a wonderful lady. She discussed the problem with me and said it should have been open.
She was very friendly and looked after us on the next flight we took couple months later.

Gave us personal and honest attention. I just wanted to express the great feeling that was given by this lady.
And it reaffirmed why I choose to fly Qantas.

Follow up emails and phone calls before the next flights , just really nice.

To many people make huge fuss publicly when something goes wrong. (usually caused by them selves) . But not many post when something is good.

Thanks

Tim

 

[Virgin Bart]

Did she offer and explanation as to why it wasn't open when it "should have been"?

 

[NVRENUF]

She said it should have been. And that maybe wrong sign was put out. Not quite sure what really happened. As 4:20 when i couldn't get in, I walked back over to a cafe and never went back to check.
How ever I am flying to Sydney again in July for a security show. And once again I have the first flight out in the morning. So I will see what happens this time