Ok, bit of a good news post after my previous whinge and cough.
My wife was traveling back to London with Emirates recently. They include a free car transfer to and from your flight (real nice touch) when you travel first. She had barely allowed enough time to get to the flight. Unfortunately the car didn’t turn up. She called Emirates, they tracked the car down, it was at the airport, driver thought it was a pick up from the airport not a pick up from the suburbs.
Emirates said they would call her a Taxi because there wasn’t enough time to send a car.
When the taxi got to the airport, an Emirates staff member was waiting at the curb, ready to pay the cab driver. They had already checked her in and printed the luggage tag and boarding pass AND filled in her departure card (as much as they could). They escorted her right to the plane.
They also gave her $200 off her next flight.
*Brilliant*
My wife was traveling back to London with Emirates recently. They include a free car transfer to and from your flight (real nice touch) when you travel first. She had barely allowed enough time to get to the flight. Unfortunately the car didn’t turn up. She called Emirates, they tracked the car down, it was at the airport, driver thought it was a pick up from the airport not a pick up from the suburbs.
Emirates said they would call her a Taxi because there wasn’t enough time to send a car.
When the taxi got to the airport, an Emirates staff member was waiting at the curb, ready to pay the cab driver. They had already checked her in and printed the luggage tag and boarding pass AND filled in her departure card (as much as they could). They escorted her right to the plane.
They also gave her $200 off her next flight.
*Brilliant*