16.3 Platinum Guaranteed Reward Seats for an Annual Family Trip
16.3.1 VRPL guarantees that Platinum Members can make one booking for up to four guests on:
(a) Virgin Australia domestic Economy Reward Class return flights; or
(b) Economy Reward Class return flights departing from Australia (or from New Zealand if the Platinum Member is a New Zealand based Member) to any international destination to which the Virgin Australia or an Airline Partner flies;
in each Total Benefit Period (Platinum Guaranteed Reward Seats for an Annual Family Trip).
16.3.2 The Platinum Member must be included and travelling in the booking for the Platinum Guaranteed Reward Seats for an Annual Family Trip.
16.3.3 The request for the Platinum Guaranteed Reward Seats for an Annual Family Trip on domestic flights must:
(a) be made at least six months prior to the desired date of departure; and
(b) allow for a three day booking window for each flight (one day either side of the desired departure and return dates).
16.3.4 If the Platinum Member chooses to redeem Platinum Guaranteed Reward Seats for an Annual Family Trip on international flights, the Platinum Member can call the Velocity Frequent Flyer Membership Contact Centre to request a booking. The following conditions apply to a request by a Platinum Member under this clause 16.3.4:
(a) The request must:
(i) include the desired departure and return dates, destination and number of guests travelling;
(ii) be made at least six months prior to the desired date of departure; and
(iii) allow for a seven day booking window for each flight (three days either side of the desired departure and return dates).
(b) The airline and flight will be chosen at VRPL's discretion.
(c) If there is no direct flight available from the Platinum Member's desired airport of departure in Australia, VRPL may offer to fly the Platinum Member and their travelling guests to a more suitable Australian airport for departure, at VRPL’s expense.
