Late last year I flew MEL/PER, booked in economy, then used points to upgrade to J. Checking my activity on line a day or so ago I noticed that the flight was listed, but that 0 points and 0 SC's had been recorded. I rang the QF platinum number to report the problem. It did not take very much explanation before they knew exactly what had happened. I got the impression from the operator that it was a common problem and that they would fix it quickly, which they have done.
Might pay to check if you have been succesful in getting a points upgrade.
Might pay to check if you have been succesful in getting a points upgrade.