Gifts for cabin crew

[DejaBrew]

Boarding QF65 last week, the chap behind me gifted the CSM at the door some chocolates. It was such an awkward interaction and very much came across as an attempted bribe. Just my observation as a independent third party to the event.

Out of curiosity, what was their gifting approach?

 

[Daver6]

Out of curiosity, what was their gifting approach?

When entering the aircraft and you show your boarding pass, he also handed over what looked like a box of chocolates to the CSM who was one of two crew doing the door meet and greet.

 

[DejaBrew]

When entering the aircraft and you show your boarding pass, he also handed over what looked like a box of chocolates to the CSM who was one of two crew doing the door meet and greet.

Sorry, I should have been a bit clearer with my question. I assumed that's what they'd done, but was wondering if you'd overheard any particular aspects of the interaction between passenger and crew, or had simply witnessed them handing something over and that was the extent of it?

 

[Daver6]

Sorry, I should have been a bit clearer with my question. I assumed that's what they'd done, but was wondering if you'd overheard any particular aspects of the interaction between passenger and crew, or had simply witnessed them handing something over and that was the extent of it?

I only heard the first part of it as I needed to keep moving. The guy mentioned something along the lines of here is a gift for the crew.

 

[MEL_Traveller]

I only heard the first part of it as I needed to keep moving. The guy mentioned something along the lines of here is a gift for the crew.

To be fair… maybe the person does the same thing when entering a supermarket, restaurant, bar, or any other place where staff work!

Yeah nah. Didn't think so.

 

[TheRealTMA]

To be fair… maybe the person does the same thing when entering a supermarket, restaurant, bar, or any other place where staff work!

Yeah nah. Didn't think so.

And I bet they rail against paying €1 to use a toilet in Europe.

 

[lovestotravel]

Boarding QF65 last week, the chap behind me gifted the CSM at the door some chocolates. It was such an awkward interaction and very much came across as an attempted bribe. Just my observation as a independent third party to the event.

Sam Chui

 

[Daver6]

Witnessing the event got me thinking about this. If you want to thank the crew, go out of your way to thank them. If you really want it to be known, submit the compliment online for feedback. That (I'm told) gets passed on to the crew, but also alerts leadership too.

On QF66 I had an amazing crew. Obviously the CSM came round prior to landing (WP in J). I thanked her personally but also praised her crew. I also let her know I'd be submitting online positive feedback as well, which I have done.

The more I think about it, any gifting prior to knowing how service is going to be is likely to be seen as some form of inducement. I'm fully aware it might not be intended but you wouldn't do that in any other business, so why do it for a flight.

 

[lovestotravel]

Witnessing the event got me thinking about this. If you want to thank the crew, go out of your way to thank them. If you really want it to be known, submit the compliment online for feedback. That (I'm told) gets passed on to the crew, but also alerts leadership too.

On QF66 I had an amazing crew. Obviously the CSM came round prior to landing (WP in J). I thanked her personally but also praised her crew. I also let her know I'd be submitting online positive feedback as well, which I have done.

The more I think about it, any gifting prior to knowing how service is going to be is likely to be seen as some form of inducement. I'm fully aware it might not be intended but you wouldn't do that in any other business, so why do it for a flight.

Yep - The best way to do it, helps with promotions etc, have done it several times on SQ and VA