- Joined
- Aug 30, 2003
- Posts
- 1,338
- Virgin
- Platinum
Getting SC for any booked connecting flights works, when Virgin changes one onto direct fights?
Booked a SYD-OOL-CNS for tomorrow as 35 SC each, not 20 each on directs, as price was similar, and connections good. Seats 3D/3F booked on both – all good
Virgin later cancelled the OOL-CNS flights and put us on direct flight.
Had not noticed until today, but they did not allocate any seats, so ended up way back on a full flight.
Emailed Velocity a week back to check that SC will post for flights booked. Super simple question. Had not 'accepted the changes' as per email until this was clarified.
Flight back they moved forward 3 hours, and we thus miss our booked lunch meeting. This stuff seems SOP for Virgin these days. Last 4 or 5 bookings have all changed markedly.
Got an email back from someone who clearly did not read it saying ‘keep all receipts for out-of-pocket expenses and we might reimburse you.’ I kid you not.
Two more follow-up emails to Plat line went unanswered.
Phoned today and got what seats we could, and asked about the SC.
Virgin rez agent did not know, and patched me thru to ‘Velocity’ at 4.45pm.
And sadly got Bangladesh or wherever.
An HOUR later the charming chap finally tells me, after keeping me on hold that SC will only apply for the flights taken. He took more notes than a short novel during all this but nothing seems doable offshore to actually FIX simple issues.
Pressing further how crazy that was, get put on hold for another 15 mins ‘to ask a Supervisor’ and he then advises that AFTER the flight they *MIGHT* now post as booked. And if they do not, please phone back to contact him. So I said ‘this is just a MAYBE it sounds like?’. ‘Yes’
The will to live had passed already after 90 mins of this nonsense, that email ONE should have had answered, and fixed, and no real desire to do it in future.
Hmmmm.
Others must have had this issue – DO the original booked SC ever process if you persevere?
Booked a SYD-OOL-CNS for tomorrow as 35 SC each, not 20 each on directs, as price was similar, and connections good. Seats 3D/3F booked on both – all good
Virgin later cancelled the OOL-CNS flights and put us on direct flight.
Had not noticed until today, but they did not allocate any seats, so ended up way back on a full flight.
Emailed Velocity a week back to check that SC will post for flights booked. Super simple question. Had not 'accepted the changes' as per email until this was clarified.
Flight back they moved forward 3 hours, and we thus miss our booked lunch meeting. This stuff seems SOP for Virgin these days. Last 4 or 5 bookings have all changed markedly.
Got an email back from someone who clearly did not read it saying ‘keep all receipts for out-of-pocket expenses and we might reimburse you.’ I kid you not.
Two more follow-up emails to Plat line went unanswered.
Phoned today and got what seats we could, and asked about the SC.
Virgin rez agent did not know, and patched me thru to ‘Velocity’ at 4.45pm.
And sadly got Bangladesh or wherever.
An HOUR later the charming chap finally tells me, after keeping me on hold that SC will only apply for the flights taken. He took more notes than a short novel during all this but nothing seems doable offshore to actually FIX simple issues.
Pressing further how crazy that was, get put on hold for another 15 mins ‘to ask a Supervisor’ and he then advises that AFTER the flight they *MIGHT* now post as booked. And if they do not, please phone back to contact him. So I said ‘this is just a MAYBE it sounds like?’. ‘Yes’
The will to live had passed already after 90 mins of this nonsense, that email ONE should have had answered, and fixed, and no real desire to do it in future.
Hmmmm.
Others must have had this issue – DO the original booked SC ever process if you persevere?
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