Hi.
Having never booked a free night award before, I am uncertain how the booking should look.
I qualified for a free night with an 8 nights stay at the Hilton Niseko under the recent promotion, and called today to book into the Conrad Singapore for the night.
The email I received shows a "HHonors Reward" redemption type and rate type "Standard room reward" and a 40,000 points underneath the reward ID. Has this free night cert been used properly or have they billed me points for the stay accidentally?
Thanks
Having never booked a free night award before, I am uncertain how the booking should look.
I qualified for a free night with an 8 nights stay at the Hilton Niseko under the recent promotion, and called today to book into the Conrad Singapore for the night.
The email I received shows a "HHonors Reward" redemption type and rate type "Standard room reward" and a 40,000 points underneath the reward ID. Has this free night cert been used properly or have they billed me points for the stay accidentally?
Thanks