I can't understand why people think QF should be doing even more - gave people refunds, paid for accomodation and costs, helped paying for flights on alternative flights........and now free flights. I know the refunds will take time because of the sheer number and having to verify the claims but honestly, what else could they do? There will be many who won't fly the airline because of the lack of notice for the grounding, but most people were only delayed for about 2 days. I can understand the people who needed to be places for funerals, sick people etc but the rest of them were on holidays or work - being delayed for that long wasn't the end of the world. It is amazing how many people never think that things could go wrong - if the airline was grounded because of weather, would people be as upset?