- May 18, 2011
In the same boat as you.
My email is listed as the contact in the Manage my bookings section, but because it has been booked through the corporate travel agent, features like flight changes are disabled online, so the primary contact may be hidden in the back end there.
Has anyone recieved the email yet?
My flight was booked through corporate travel agent. And like you flight changes are normally disabled. Normally my travel agent doesn't populate the email address for contact details section, just the work phone number. When the grounding occurred I went in and added my email address manually to the booking. The surprising thing is I still get SMS updates so Qantas must match the booking against my FF number to get my mobile number.
On the 6/11 I received the personalised email telling me about the offer and that I would receive further email (which I haven't received yet) in the next week about the offer. So far it has worked for me for a booking through a TA.