Flight Credit expired on last valid day

[surfnwine]

I have just gotten off the phone with Qantas, when I had intended to use some flight credit. The email in front of me states: Flight credit valid until 04 August 2026.

I was very surprised to hear from the representative that the credit expired at midnight, last night.

I have never heard of any deadline, in which you have to use before the stated day. Surely that isn't standard.

Apparently I need to speak to the Customer Care team tomorrow at 9 (on which day, the credit should have correctly expired).

Can anyone cast any light on this?

 

[Scr77]

Wow, there’s always a new low.

I would have expected credit to expire at the end of the day, not the start!

 

[sevenfourtyseven]

Definitely a situation where you HUACA. Sometimes (and sometimes a lot of the time) with a night time call to an overseas call center can lead to consistently inconsistent information.