Hello collective genius,I'd like to ask a question as relates a Flight Centre experience last Friday and pick your brains as to what I should do.
I had a $75 Flight Centre gift voucher which I received last Christmas and after a quick check found it could only be redeemed instore. I decided to do my first ever mini points run, which would also give me opportunity to do some aviation photography. I made an appointment and preempted the appointment with an email outlining my requirements...."airports I'd never photographed at before as well as points accumulation". I also included in the email a current Jetstar promo including the cost of upgrades in order to gain some points. The consultant replied with an affirmative.
I went along to the appointment and discussed further what I was after. We sorted out a route which would go Sydney>Melbourne>Christchurch>Brisbane>Sydney in just under 32 hours (be nice, it's my first so it looked like fun). I was given the price, I paid, handed over my FF cards (Qantas and Virgin - 2 sectors each) and just as I was saying goodbye I asked her to give me a quick tally of points for the trip. The response was "you won't actually earn any points on the first 2 sectors" - WTF!!??
She did a check and offered an upgrade on both Jetstar flights at a cost of $230. Needless to say I refused and have since been emailing back and forth as to how to resolve it.
Sundays email stated that Jetstar couldn't really budge. My question to her was "how is this a Jetstar issue? And I refuse to pay a cent more since at the time of payment you knew what I wanted and I was under the impression that that was what I was paying for."
I'm waiting on a response as to what resolution can be offered.....what do you guys and girls think?