First Customer Advisory Panel newsletter for 2011

[Reggie]

Happy New Year!

We welcome you to the first Customer Advisory Panel newsletter for 2011 and hope you had a lovely Christmas and wish you a Happy New year! We are pleased that you have chosen to remain a member of our panel, and with your help, look forward to developing future changes to Qantas.
2011 will be a great year for our advisory panel and for you as our panelist’s. As a result of your feedback we will soon be conducting monthly ‘Short & Sharp’ surveys on topics that are of interest to you, as well as continuing to conduct ad-hoc surveys based on products and services you experience with Qantas. We know time is precious and any feedback from you is invaluable to us, whether through a 5 or 15 minute survey, we will seek your advice for future improvements and developments with Qantas

We understand that some of you did not receive certain surveys announced in previous newsletters; we apologise to those who missed out in completing them, this is due to the random sampling selection process in which a small proportion of panelists are randomly selected to complete each survey, so in short, not all panel members receive all surveys. We thank you again for your willingness to provide us with feedback and remind you that you are able to provide feedback at anytime in the Domestic and ‘new’ International flight experience surveys on the panel.

For those of you who have been generously participating in our surveys we would like to sincerely thank you, as your feedback has been heard and applied in many decision making processes within Qantas. Once again, we would like to wish a great 2011 for all our members and welcome your participation in assisting Qantas moving forward

 

[drewbles]

Got this one as well. I have not once been included in the 'targeted' surveys, only the standard Domestic one (not sure why they have this for 'every' flight when it's really just a feedback form).

Overall the Advisory Panel seems like a very under-utilised feature. QF could do well by employing it more effectively.

 

[Reggie]

I was interested in QF's quotes of members:

What members are saying…

“Qantas is my preferred airline. The others are not considered unless Qantas does not fly to that destination, in which case Jetstar is the preference.”
“Qantas chosen because of flight service, comfort, lounge facility and because I feel very comfortable in the hands of the Qantas Team when flying.”
“A business class seat in the middle of two others would not be my preferred option, when travelling for business. I think having easy access to an aisle or window is one of the important aspects of flying.”

“I generally find the experience very comfortable and superior to other overseas airlines I have flown in the US and Europe.”

“I have travelled first class on recent trips and find those amenity kits wonderful. Thank you”
“Have just returned from a trip today and was impressed by the range in your shopping magazine, I like that your range is fashionable, practical as well as some being quirky and different. It's always good to have that last minute treat as well as gifts that maybe you forgot to buy.”

“I prefer the A330 it is more comfortable and has best overhead luggage room. The entertainment system in the new versions is excellent.”

“I find the 767 much easier when you would like to move around the cabin and also gives a lot more leg room. The wide body plane just allows you to feel like you are travelling in a bit more of an open space.”

 

[docjames]

Where's:

"I wish my flight would depart/arrive on time"
"The J FA growled at me constantly"
"I wasnt allowed access to the F lounge when travelling on another carrier"
"Anytime access should be reinstated" etc.

oh, wait.....

 

[Rebekkap]

Happy New Year!

We welcome you to the first Customer Advisory Panel newsletter for 2011 and hope you had a lovely Christmas and wish you a Happy New year! We are pleased that you have chosen to remain a member of our panel, and with your help, look forward to developing future changes to Qantas.
2011 will be a great year for our advisory panel and for you as our panelist’s. As a result of your feedback we will soon be conducting monthly ‘Short & Sharp’ surveys on topics that are of interest to you, as well as continuing to conduct ad-hoc surveys based on products and services you experience with Qantas. We know time is precious and any feedback from you is invaluable to us, whether through a 5 or 15 minute survey, we will seek your advice for future improvements and developments with Qantas

We understand that some of you did not receive certain surveys announced in previous newsletters; we apologise to those who missed out in completing them, this is due to the random sampling selection process in which a small proportion of panelists are randomly selected to complete each survey, so in short, not all panel members receive all surveys. We thank you again for your willingness to provide us with feedback and remind you that you are able to provide feedback at anytime in the Domestic and ‘new’ International flight experience surveys on the panel.

For those of you who have been generously participating in our surveys we would like to sincerely thank you, as your feedback has been heard and applied in many decision making processes within Qantas. Once again, we would like to wish a great 2011 for all our members and welcome your participation in assisting Qantas moving forward

Panelists with an apostrophe, random capital letters, random single quotation marks around 'new', and that last sentence ("...welcome your participation in assisting Qantas moving forward") - ugh.

I hope they pay more attention to detail when servicing their aircraft.

 

[airbound]

Panelists with an apostrophe

I am glad that I am not the only one who noticed, and who was annoyed by, that rather unprofessional and blatently incorrect use of an apostrophe.

 

[Danger]

I couldn't agree more on the grammar front. While it might seem like a small thing, to me, the inability to use basic grammar suggests a fair degree of unprofessionalism and is just tacky.

 

[Traveller F]

Yes, also got the letter and a second e-mail asking to take part in the following survey:

First Class Male Amenity Kit

We are always looking to develop our products and services and value your input when we design our new features. We would like to ask your opinion on our First Class Amenity kit and sleeper suits to determine what is most important to you.

This survey will take approximately 10 minutes to complete and will be available to complete until 18 February 2011.

To access the survey, please click on the link provided. If the URL is not displayed as a link, please copy and paste the address into your browser’s location bar.

Kind regards, Traveller F

 

[simongr]

New survey about the int'l lounges again. Asking if the following were provided in a J lounge whether it would be appealing:

Personal shopper????
Cinema
Gym
Mini spa...

 

[Kendall Roy]

Gym

I'd be a big fan of this one. I reckon half an hour on a treadmill on a SIN layover followed by the obligatory shower would be a great way to start the 2nd leg to/from LHR