Dear Mr. Elite
Thank you for your reply.
I do understand that 72USD is expensive for the additional mileage and you are not happy with it, and I am really sorry for that. Our supplier (YQ) is charging about 5USD per kilometre for the distance exceeding the free allocation.
The original idea for this benefit is to provide transfer between city and airports, that's why in Melbourne the allocation is 30 kms. If you are travelling a lot in Asia Pacific area, I would suggest you to use this benefit in other cities during your travel, as for those cities which are far from their airports, this service would be a good value.
Please see below some examples for allocations for distance in other cities:
Osaka - 51kms
Tokyo Narita - 85kms
Tokyo Haneda - 25kms
Kuala Lumpur - 58kms
Shanghai Pudong - 44kms
I do hope the above information would help. Should you need any further assistance, please do let me know and I will be more than happy to help.
Kindest regards,
Penny Pincher
Citi Prestige Concierge
+ 612 8225 0042