Dear Mr. DaveB,
I trust this email finds you well.
My name is Marcelo, I am a Lifestyle Manager with Citi Prestige Concierge and it is my pleasure to assist you with your questions about your benefits.
Actually, I am happy to share with you the following information:
There are some fantastic
hotel benefits attached to the card. For example, as a Prestige cardmember in Australia you are entitled to a free night’s hotel stay once per year at a selection of exclusive properties. There is no minimum stay to get this benefit - if you want, you are entitled to stay for just one night and it will be free. The relation of the participant properties can be found
here.
On top of this, you are also entitled to a separate benefit of a fourth night free at one of 900 exquisite properties across the globe, when you stay for a minimum of 4 consecutive nights, and this benefit can be used an unlimited amount of times each year. Please, see the list
here.
If you enjoy playing
golf then there are some great benefits for you – Citi Prestige cardmembers are entitled to unlimited complimentary green fees at 15 participating courses in the Asia Pacific region. On top of this, you are entitled to another three complimentary green fees at participating courses outside of the region. Unfortunately, we do not have a list of properties for this benefit, since the golf courses can change constantly.
The Prestige card also entitles you to a complimentary
meet and assist service on flight departure or arrival, twice per calendar year. You will be assisted through the airport and we will ensure a smooth transition to your onward connection. Again, I am happy to share with you a list of the participant airports
here. Also, in order to book this benefit, we need to have additional information, as follows:
Eligibility
- Open to primary cardmember
- Available twice in a calendar year
- Only airports in the Asia Pacific region - approx. 30 airports.
Details required from cardmember:
- Full name of passenger
- Number of passengers (additional fee charged for other passengers)
- Which airport
- Arrival or departure meet and assist
- Flight number and airline
- Date of travel
- Time the service required
- Passport details and nationality
- Flight reference / PNR (optional)
- Members email address and phone number for confirmation
MUST BE BOOKED AT LEAST 3 WORKING DAYS IN ADVANCE.
Cancellations must be notified at least 48hours in advance or service will be considered availed.
Lastly, we already requested your upgrade to
Hilton HHonor and, for the
Shangri-La Jade level, we will need to have your date of birth. Would you be so kind to let us know it, whenever it is more convenient for you?
I hope you find this information to be of help. However, if you should need additional assistance, please do not hesitate to contact us.
Once again, thank you for choosing Citi Prestige Concierge.
Kind Regards,
Can't guarantee until I make a booking for end of the month but have been advised you do not have to book flights to get the limo service. Most major Asian cities are covered with Hanoi and Saigon (easier to write) covered for Vietnam which I was particularly interested in when phoning earlier in the week.
